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- Tasks: Join us as a Field Service Engineer, maintaining and repairing Canon printers across the Southeast.
- Company: Be part of a growing company dedicated to delivering top-notch printing solutions.
- Benefits: Enjoy a competitive salary, company vehicle, ongoing training, and 25 days holiday.
- Why this job: This role offers hands-on experience, technical challenges, and the chance to make clients happy.
- Qualifications: Must be a Canon Certified Engineer with proven printer repair experience and strong problem-solving skills.
- Other info: Flexibility to travel and work in various locations is essential.
The predicted salary is between 32000 - 38000 £ per year.
Location: Southeast (Various Locations) Main office in Crawley
Salary: £32,000 - £38,000 Dependant on experience
About the Role
Talented People is recruiting on behalf of a growing company seeking a skilled and Canon-trained Service Engineer to join their team in the Southeast. The successful candidate will be responsible for the maintenance, repair, and support of Canon printing devices, ensuring optimal performance for clients. This role is ideal for an experienced professional with a strong technical background in printer servicing, specifically Canon devices, looking to contribute to a dynamic and expanding business.
Key Responsibilities
- Perform installations, repairs, and maintenance on Canon printers, including laser, inkjet, and multifunction devices.
- Provide on-site support and troubleshooting for Canon printers at client locations.
- Diagnose and resolve printer issues, including hardware malfunctions, software problems, and connectivity issues.
- Conduct routine servicing and preventative maintenance on Canon devices to ensure maximum efficiency and lifespan.
- Stay up to date with Canon printer technologies, including new product releases and updates.
- Offer technical support and advice to customers over the phone or through remote troubleshooting.
- Maintain accurate records of service calls, work completed, and parts used.
- Adhere to all relevant health and safety regulations during repairs and installations.
- Work closely with the customer service team to ensure smooth operations and customer satisfaction.
- Assist with PDI (Pre-Delivery Inspection) and refurbishing of devices when required.
Required Qualifications & Skills
- Canon Certified Engineer: Completion of official Canon training programmes with certification as a Canon printer engineer.
- Proven experience in repairing and maintaining Canon printers, including laser, inkjet, and multifunction models.
- Strong technical ability, including troubleshooting, diagnostics, and repair procedures.
- Experience with various types of printers, from small office models to enterprise-level machines.
- Excellent problem-solving skills with a methodical approach to technical issues.
- Strong communication skills with the ability to interact professionally with clients.
- Full UK driving licence.
- Ability to work independently and as part of a team.
- Good IT knowledge, including an understanding of networking and software used for printer diagnostics.
- Willingness to travel across the Southeast and flexibility to work in different locations.
- Availability to assist with PDI and refurbishing in the office when required.
Preferred Skills
- Previous experience working in a field service role.
- Strong customer service orientation with a proactive approach to resolving issues.
- Willingness to work in a hybrid role, both inside and outside of London.
Benefits
- Competitive salary and benefits package.
- Company vehicle and fuel card.
- Ongoing training and career development opportunities.
- Pension scheme.
- 25 days holiday per year.
Field Service Engineer employer: Talented People
Contact Detail:
Talented People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Make sure to highlight your Canon certification and any relevant training you've completed. This is crucial as the role specifically requires a Canon-trained engineer, so showcasing this will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the latest Canon printer technologies and updates. Being knowledgeable about new products and features can impress during interviews and show your commitment to staying current in the field.
✨Tip Number 3
Prepare to discuss your hands-on experience with various Canon printers. Be ready to share specific examples of troubleshooting and repairs you've performed, as this will demonstrate your technical ability and problem-solving skills.
✨Tip Number 4
Emphasise your customer service skills and your ability to communicate effectively with clients. Since the role involves on-site support, showing that you can maintain professionalism and build rapport with customers is essential.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Canon printers and any relevant certifications. Emphasise your technical skills, particularly in troubleshooting and maintenance, to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of Canon printer technologies. Mention specific experiences where you've successfully resolved technical issues or provided excellent customer service.
Highlight Relevant Experience: In your application, focus on your previous roles related to field service engineering, especially those involving Canon devices. Use quantifiable achievements to demonstrate your impact in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical role.
How to prepare for a job interview at Talented People
✨Showcase Your Canon Expertise
Make sure to highlight your Canon certification and any relevant training you've completed. Discuss specific experiences where you've successfully repaired or maintained Canon printers, as this will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Skills
Prepare to discuss examples of challenging printer issues you've encountered and how you resolved them. This will showcase your methodical approach to troubleshooting and your ability to think on your feet.
✨Communicate Effectively
Since the role involves interacting with clients, practice articulating technical information in a clear and professional manner. Be ready to explain complex concepts simply, as this will reflect your strong communication skills.
✨Emphasise Flexibility and Teamwork
Be prepared to talk about your willingness to travel and work in various locations across the Southeast. Highlight any previous experiences where you've worked both independently and as part of a team to show that you're adaptable and collaborative.
