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- Tasks: Support clients with maintenance and repairs of coffee, vending, and bakery machines.
- Company: Join a growing company focused on delivering excellent customer service.
- Benefits: Enjoy a company van, tools provided, and paid training expenses.
- Why this job: Perfect for those who love hands-on work and want to make a difference in customer satisfaction.
- Qualifications: Experience with catering equipment and a full driving licence required.
- Other info: Work Monday to Friday with one Saturday a month; travel limited to 2.5 hours.
The predicted salary is between 30000 - 42000 £ per year.
Talented People Solutions are recruiting for a Field Service Engineer to join their growing client! This role is covering the area of Croydon and will be field based only. This role will predominately be on the road and delivering excellent support to clients and customers in terms of maintenance, repairs and breakdown solutions for commercial coffee machines, vending machines and bakery appliances. Shifts are Monday – Friday and working 1 Saturday once a month. There could be slight movement on the salary dependent on experience level. You wouldn’t be required to travel any further than 2.5 hours generally; however, there could be the odd occasion when slightly more is required.
Responsibilities of the Field Service Engineer:
- Reactive maintenance, repair and breakdown of all coffee, vending and bakery commercial equipment
- Carry out comprehensive maintenance to customers and aim to resolve the cause of fault
- Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer confirmation where required
- Manage tooling and van stocks as well as job parts orders appropriately by receipting, consuming or returning for each job
Experience and skills required of the Field Service Engineer:
- Experience diagnosing and repairing white goods equipment or catering equipment
- Full driving license
- Customer service centric
You are provided with all the tools needed to do the role and a van. You will be required for a maximum of a week to attend induction and training in one of their head offices which will require an overnight stay but all expenses paid. If this sounds like the next career move for you, apply now.
Contact Detail:
Talented People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific types of equipment you'll be working on, such as coffee machines and vending machines. Understanding their common issues and repair techniques can give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role is customer-centric, demonstrating your ability to communicate effectively and resolve issues will make you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your experience with diagnosing and repairing equipment. Be ready to share specific examples of past challenges you've faced and how you successfully resolved them.
✨Tip Number 4
Since the role involves travel, ensure you have a reliable means of transport and be prepared to discuss your flexibility regarding travel times. This shows your commitment and readiness for the job.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in diagnosing and repairing commercial equipment, particularly coffee machines, vending machines, and bakery appliances. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to work independently in a field-based role. Mention your full driving license and any relevant certifications or training.
Highlight Relevant Experience: In your application, emphasise any previous roles where you performed reactive maintenance or repairs. Include details about how you managed tooling and stock, as well as your approach to customer interactions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Field Service Engineer.
How to prepare for a job interview at Talented People
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and repairing commercial equipment, especially coffee machines, vending machines, and bakery appliances. Highlight specific examples of past repairs or maintenance tasks you've successfully completed.
✨Demonstrate Customer Service Focus
Since this role is customer-centric, be ready to share instances where you provided excellent customer service. Discuss how you handled difficult situations or ensured customer satisfaction during your previous roles.
✨Familiarise Yourself with the Area
As the position is field-based in Croydon, it’s beneficial to know the area well. Mention any relevant knowledge about the region that could help in efficiently managing your time and routes when servicing clients.
✨Prepare for Practical Scenarios
Expect to face practical scenarios or problem-solving questions during the interview. Think through how you would approach common breakdowns or maintenance issues, and be ready to explain your thought process clearly.
