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- Tasks: Provide top-notch customer service and manage essential documentation for a financial organisation.
- Company: Join a busy financial organisation in Bristol with a supportive team culture.
- Benefits: Competitive salary, structured training, and a professional work environment.
- Why this job: Make a difference in customer operations while developing your skills in a dynamic setting.
- Qualifications: 2+ years of phone-based customer service experience and strong organisational skills.
- Other info: Monday to Friday hours with opportunities for career growth.
The predicted salary is between 21000 - 28000 £ per year.
Talented People are recruiting for an experienced Customer Operations Advisor / Customer Service Administrator to join a busy financial organisation in Bristol on a 1-year maternity cover contract. This is a phone-based customer service and administration role, ideal for candidates with experience in customer operations, financial services, banking, insurance, or contract processing.
About the Role
This role requires high attention to detail, strong administrative skills, and confidence handling high-volume inbound and outbound customer contact. You will work to deadlines, follow structured processes, and ensure documentation meets strict compliance standards.
Key Responsibilities
- Outbound customer contact to confirm delivery and next steps
- Phone-based customer service and customer support
- Requesting and chasing required documents (ID, driving licence, bank statements)
- Sending finance and contract documentation in line with provider requirements
- Managing daily customer follow-ups and outstanding documentation
- Checking contracts and customer documents for accuracy and compliance
- Uploading documents to finance providers for approval
- Updating internal systems and handing completed cases to the next team
Essential Skills & Experience
Please note: applications without relevant experience may not be shortlisted
- Minimum 2 years’ phone-based customer service experience
- Strong background in customer service administration or customer operations
- Experience working in a fast-paced, deadline-driven environment
- Excellent attention to detail and document checking skills
- Confident communicating with customers via phone and email
- Strong organisational and time-management skills
- Comfortable using CRM systems and internal databases
What’s on Offer
- Salary £26,500, increasing to £28,000 after probation
- Monday–Friday office hours (09:00–17:30)
- Structured training and clear processes
- Supportive and professional team environment
Customer Operations Advisor / Customer Service Administrator in Bristol employer: Talented People
Contact Detail:
Talented People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Advisor / Customer Service Administrator in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about phone-based customer service, make sure you’re comfortable speaking clearly and confidently. Try mock calls with friends or family to get into the groove.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role. We want to hear about how you’ve handled tough situations and what you learned from them!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Operations Advisor / Customer Service Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Operations Advisor role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Showcase Attention to Detail: Since this role requires high attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’ve got that covered!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Talented People
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of customer service principles and the financial sector. Familiarise yourself with common customer queries and how to handle them effectively. This will show that you're not just a good communicator but also knowledgeable about the industry.
✨Showcase Your Attention to Detail
Since this role requires high attention to detail, prepare examples from your past experience where you successfully managed documentation or ensured compliance. Be ready to discuss how you double-check your work and maintain accuracy, as this will be crucial for the role.
✨Practice Your Phone Skills
As this is a phone-based role, practice answering common customer service scenarios over the phone. You could even do mock interviews with a friend. Focus on being clear, concise, and friendly, as these are key traits for a Customer Operations Advisor.
✨Demonstrate Organisational Skills
Be prepared to talk about how you manage your time and stay organised in a fast-paced environment. Share specific tools or methods you use to keep track of tasks and deadlines, as this will highlight your ability to thrive under pressure.
