At a Glance
- Tasks: Manage technical service calls and support engineers remotely from the comfort of your home.
- Company: Join a dynamic team in a fully remote role with a focus on technical coordination.
- Benefits: Enjoy a competitive salary, flexible remote work, and opportunities for career growth.
- Other info: Perfect for those looking to transition from hands-on engineering to a remote support position.
- Why this job: Utilise your engineering skills in a supportive role while enjoying the freedom of remote work.
- Qualifications: Experience in technical or engineering roles with strong communication and organisational skills.
Location: Home Based (UK)
Working Arrangement: 100% Remote
Occasional Travel: Head Office in Hoddesdon, Hertfordshire
Salary: Up to £37,000
The Opportunity
Are you an experienced Field Service Engineer or Technical Support Engineer looking to move away from hands-on engineering into a fully remote technical role? We are looking for a technically minded and organised individual to join a busy service operations team as a Technical Service Coordinator. This is an excellent opportunity for someone with a background in mechanical, electrical, hydraulic or equipment engineering who wants to utilise their technical knowledge in a home-based position, supporting field engineers and customers remotely.
Key Responsibilities
- Receive and manage incoming technical service calls and customer enquiries.
- Diagnose and troubleshoot equipment faults, providing remote technical support where possible.
- Coordinate and schedule field service engineers, ensuring jobs are allocated efficiently.
- Prioritise urgent breakdowns and monitor outstanding service calls.
- Support engineers with technical queries while they are out on site.
- Coordinate urgent spare parts orders, deliveries and stock replenishment.
- Monitor engineer van stock to ensure the correct parts are available.
- Keep customers updated on engineer attendance and repair progress.
- Maintain accurate service records and ensure jobs are followed through to completion.
What We're Looking For
- Previous experience in a technical, engineering, maintenance or field service environment.
- Good understanding of mechanical, electrical or hydraulic equipment.
- Confident diagnosing faults and providing technical advice over the phone.
- Strong organisational skills with the ability to coordinate multiple priorities.
- Excellent communication and customer service skills.
- Comfortable using IT systems, Outlook, Excel and Microsoft Teams.
- Self-motivated and confident working independently from home.
Experience within coffee machines, vending, beverage equipment, catering equipment or similar service industries would be advantageous but is not essential.
What's on Offer?
- 100% remote working from home anywhere in the UK.
- Opportunity to move away from hands-on engineering into a technical support and coordination role.
- Occasional visits to head office in Hoddesdon, Hertfordshire.
- Opportunity to utilise your existing technical knowledge and engineering experience in a different environment.
Interested in taking your engineering career in a new direction? Apply today.
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