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For Companies At a Glance
- Tasks: Support global clients by resolving technical issues and enhancing product usage.
- Company: Join Finastra, a leading fintech firm powering major banks worldwide.
- Benefits: Enjoy unlimited vacation, hybrid work options, health insurance, and paid volunteering time.
- Why this job: Be part of a dynamic team driving innovation in financial services with a customer-centric approach.
- Qualifications: Bachelor’s in Computer Science or related field; skills in C, C++, SQL, Java, and more.
- Other info: Ideal for fresh graduates from 2022-2025 looking to kickstart their tech careers.
The predicted salary is between 28800 - 42000 £ per year.
Finastra is hiring Associate Technical Engineers for our Customer Support team. In this role, you will be the key technical interface between our global clients and our internal teams. You will contribute to delivering a world-class customer experience by resolving issues, analyzing bugs, and supporting product usage. This is an opportunity to join a leading financial technology firm working on high-impact solutions that power some of the world’s largest banks.
Key Responsibilities
- Responding to customer queries, technical issues, and support requests.
- Analyzing and replicating reported issues in Finastra environments.
- Performing root cause analysis and suggesting appropriate solutions.
- Providing timely updates to clients on issue status and resolution.
- Collaborating with other departments to resolve escalated issues.
- Participating in client meetings and WebEx sessions to enhance communication and speed up investigations.
- Validating software defects and verifying fixes.
- Writing technical documentation and best practices.
- Assisting in writing basic scripts and utilities with support from senior team members.
- Escalating issues to team leads or managers when necessary.
Eligibility Criteria
Education Requirement: Bachelor’s Degree in Computer Science, Mathematics, Business IT, or related field
Required Technical Skills: C, C++, SQL, Java, C#, Visual Studio, Eclipse, Solaris Studio, Solaris, Linux, Windows, CORBA, Orbix, JMS, ActiveMQ, Tomcat
Other Requirements:
- Strong debugging and troubleshooting skills
- Familiarity with operating systems such as Solaris, Linux, and Windows
- Excellent verbal and written communication in English
- Analytical thinking and attention to detail
- Ability to work independently and as part of a team
- Customer-centric attitude
Perks and Benefits
- Unlimited vacation policy (location-dependent), hybrid work flexibility, and paid time off for voting, sick leave, and bereavement
- Access to one-on-one confidential therapy and personalized coaching
- Health insurance, life and disability insurance, retirement plans, and lifestyle benefits
- Paid volunteering time and donation matching under ESG programs
- Participation in employee resource groups supporting DEI initiatives
- Online learning and accredited career development resources
- Company-wide recognition programs and regular employee feedback surveys
Key Skills: C, C#, C++, Eclipse, Java, SQL, Visual Studio
Education Requirements: Bachelor’s Degree in Computer Science, Mathematics, Business IT, or related field
Finastra is hiring Associate Technical Engineer | Fresher | 7LPA employer: Talent'd HR Solutions
Contact Detail:
Talent'd HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finastra is hiring Associate Technical Engineer | Fresher | 7LPA
✨Tip Number 1
Familiarise yourself with Finastra's products and services. Understanding their core banking, payments, and digital banking solutions will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your technical skills, especially in C, C++, SQL, and Java. Being able to discuss your experience or projects involving these languages will show that you're ready to tackle the technical challenges of the role.
✨Tip Number 3
Practice your problem-solving and debugging skills. Since the role involves resolving customer issues, being able to articulate your thought process in troubleshooting scenarios can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Finastra on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Associate Technical Engineer role, which can be invaluable during your application process.
We think you need these skills to ace Finastra is hiring Associate Technical Engineer | Fresher | 7LPA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Associate Technical Engineer at Finastra. Familiarise yourself with the key skills required, such as C, C++, SQL, and Java, as well as the importance of customer support in this role.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the job description. Emphasise any technical projects or coursework related to programming languages and problem-solving, as these will be crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technology and customer service. Mention specific examples of how your skills can contribute to resolving client issues and enhancing their experience with Finastra's products.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for a technical role.
How to prepare for a job interview at Talent'd HR Solutions
✨Understand the Role
Make sure you have a clear understanding of what an Associate Technical Engineer does at Finastra. Familiarise yourself with the key responsibilities, such as responding to customer queries and performing root cause analysis. This will help you tailor your answers during the interview.
✨Brush Up on Technical Skills
Since the role requires knowledge of programming languages like C, C++, SQL, and Java, ensure you're comfortable discussing these topics. Be prepared to answer technical questions or even solve coding problems during the interview to demonstrate your proficiency.
✨Showcase Your Problem-Solving Skills
Finastra values analytical thinking and troubleshooting abilities. Prepare examples from your academic projects or internships where you successfully resolved technical issues or bugs. This will highlight your capability to handle real-world challenges.
✨Communicate Effectively
Excellent verbal and written communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms, as you may need to communicate with clients who aren't technically inclined. This will show your ability to bridge the gap between technical and non-technical stakeholders.
