Analyst - Quality Control

The role focuses on evaluating the quality of business processes and their execution while supporting initiatives that improve quality standards across operations.

Accountabilities

• Identify areas within operations that require improvement and recommend changes through quality assurance processes.
• Develop and implement quality control procedures and controls to reduce risks and support efficient operations.
• Work with teams across the bank to establish quality improvement guidelines, objectives, and action plans for monitoring and improving business processes.
• Prepare reports and presentations on quality control performance and share findings with internal senior stakeholders.
• Monitor the performance of customer-facing colleagues by conducting reviews, producing quality reports, developing policies, and providing feedback on customer interactions.
• Conduct quality audits of banking processes and operations in line with regulatory standards and internal policies.
• Track industry trends and developments to incorporate best practices within quality assurance activities.
• Contribute to projects and initiatives designed to enhance the efficiency and effectiveness of quality control functions.
• Support stakeholders and customers by providing specialist guidance and assistance.
• Complete assigned tasks on time and maintain a high standard of work that impacts both the role and related functions.
• Take responsibility for specific processes within a team environment.
• Where required, supervise team activities, allocate tasks, and coordinate resources while supporting professional development.
• Manage individual workload, support the implementation of systems and processes within the work area, and participate in broader projects.
• Execute responsibilities according to defined procedures while collaborating with closely related teams.
• Review work completed by colleagues to ensure it meets internal and stakeholder standards.
• Provide specialized knowledge and assistance related to the assigned area of work.
• Take ownership of risk management and strengthen controls within areas of responsibility, ensuring compliance with regulations and internal codes of conduct.
• Develop a strong understanding of how teams contribute to wider business objectives and support collaboration across functions.
• Build expertise in the principles and practices underlying the work area while expanding operational knowledge.
• Make decisions based on prior experience and evaluate options in situations not fully covered by existing procedures.
• Communicate sensitive information to customers when required as part of operational or advisory interactions.
• Build relationships with stakeholders and customers to understand and address their needs.

All colleagues are expected to demonstrate the Barclays values of Respect, Integrity, Service, Excellence, and Stewardship. Employees should also follow the Barclays mindset of Empower, Challenge, and Drive in their day-to-day work. In this role, you will support quality control activities through detailed due diligence, ensure adherence to regulatory standards, and help safeguard both clients and the organization.

Key Skills

• Understanding of due diligence for institutional clients, including sanctions checks, adverse media screening, and PEP identification.
• Knowledge of CDD and EDD processes and experience reviewing organizational and ownership structures such as trusts, charitable entities, nominated entities, and other complex structures.
• Ability to manage multiple tasks and maintain smooth daily operations.
• Preparation of accurate and timely reports for regulatory requirements.
• Strong analytical capability to interpret complex data and support decision making.
• Experience in problem solving and process improvement for wholesale onboarding processes.
• Familiarity with BPMS products is beneficial.
• Knowledge of risk assessment and decision making in operational environments.
• Ability to manage workload effectively and complete complex or high-priority tasks within deadlines.
• Strong KYC analysis capability with attention to detail and accuracy.

Bachelor's degree in Finance, Business, or related field.