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- Tasks: Build strong relationships with clients and drive their success using our tech-for-good solutions.
- Company: Join a VC-backed SaaS scale-up making a positive impact in the world.
- Benefits: Enjoy employee stock options, 25 days annual leave, and a hybrid working model.
- Why this job: Be part of a growing team that values your input and fosters real client partnerships.
- Qualifications: 1-2 years in Customer Success at a B2B SaaS company and strong relationship-building skills.
- Other info: Exciting growth phase with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
We’re thrilled to be partnering with a VC-backed, tech-for-good, SaaS scale-up that’s on the lookout for an exceptional Customer Success Manager to join their London headquarters and take ownership of a portfolio of mid-market and enterprise clients. Backed by high-profile investors, the business is entering an exciting new phase of growth following a successful Series B. With strong momentum behind them, they’re continuing to invest heavily in their people and capabilities - making this the perfect time to join as they level up their account growth function.
As Customer Success Manager, you’ll play a pivotal role within the team, working closely with colleagues across sales and product to drive real value for customers. This is a relationship-first role where you’ll build deep, trusted partnerships with senior stakeholders, champion customer outcomes, and uncover opportunities to grow and expand key accounts. This hire will ideally spend 2 or 3 days a week in-person with the rest of the team in London.
As Customer Success Manager you will:
- Foster and sustain strong relationships with senior stakeholders, establishing yourself as the premier expert on industry trends and the company's offering.
- Clearly convey the products value, manage expectations effectively, and proactively resolve any issues to ensure client satisfaction.
- Gain a thorough understanding of your clients' organisational structures, business cycles, and needs.
- Proactively handle renewals, identify accounts at risk, and use insights to drive adoption and engagement.
- Work closely with the wider commercial team to guarantee a seamless onboarding experience for clients.
We want to hear from you if:
- You have 1-2 years experience in a Customer Success role in another B2B SaaS company.
- You excel at building relationships, engaging, and influencing key decision-makers.
- You have achieved success at another startup or scale-up.
- You are extremely focused on gaining positive commercial and strategic outcomes for your clients.
What do they offer?
- Employee stock options
- 25 days annual leave + public holidays
- Hybrid working model out of their HQ in central London
Customer Success Manager (Tech-for-Good / Hybrid) employer: TalentCo
Contact Detail:
TalentCo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Tech-for-Good / Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent achievements. Show them you’re not just another candidate; you’re genuinely excited about their mission in the tech-for-good space.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and driven success in previous roles. This will help you stand out as a relationship-first candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and show your commitment.
We think you need these skills to ace Customer Success Manager (Tech-for-Good / Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in B2B SaaS and any relevant achievements that showcase your relationship-building skills. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about tech-for-good and how your background aligns with our mission. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've proactively resolved issues for clients in the past. We’re looking for someone who can manage expectations and drive customer satisfaction, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TalentCo
✨Know Your Stuff
Before the interview, dive deep into the company's mission and values, especially their tech-for-good focus. Familiarise yourself with their products and how they benefit clients. This will help you articulate how your experience aligns with their goals.
✨Showcase Relationship Building
Since this role is all about fostering strong relationships, prepare examples from your past where you've successfully built trust with clients or stakeholders. Highlight your ability to engage and influence decision-makers, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and customer management strategies. Think of specific scenarios where you’ve turned around a challenging situation or improved client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company’s growth and your potential role in it. Inquire about their approach to client success and how they measure outcomes. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.