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- Tasks: Provide on-site IT support and manage computer imaging tasks in a dynamic team.
- Company: Join a forward-thinking tech company in Bedford, MA with a collaborative spirit.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Make a real difference by helping others with their tech needs every day.
- Qualifications: Degree or relevant experience in IT support; strong communication and customer service skills.
- Other info: Opportunity for growth in a fast-paced, friendly atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Provide On-Site Level 1 Service Operations and computer imaging support in our Bedford, MA office. Support and participate in the daily tasks of the Service Operations team. Support and execute hardware-related tasks, including but not limited to, imaging, building, coordinating repairs, and decommissioning laptops and desktops across multiple OS (Windows, MacOS and Linux); updating Asset Management tracking system; and supporting peripheral and computer inventory management processes.
Skills:
- BS/BA Degree or 2-5 years equivalent industry experience
- 2-5 years’ experience in a Service Desk environment, with progressively increasing responsibilities
- Proficiency in end user PC operating systems, applications, and hardware capabilities: Microsoft Office 365, Windows 10, Linux and Mac platforms
- Demonstrate working knowledge of the business supported applications and technologies serviced by the team (Active Directory, Office 365, Zoom, Slack)
- Must be able to work creatively, calmly, flexibly and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities
- Ability to clearly communicate in English with users, co-workers, application developers and IT personnel both verbally and in writing using excellent verbal and written communications skills
- A self-starter who is a team player and can multi-task
- An aptitude for acquiring skills in technical support and repairs, and an eagerness to learn
- Excellent prioritization skills and an ability to make decisions quickly
- Success in team environments, demonstrating shared responsibility and accountability with other team members
- Strong customer service skills and work ethic
- Punctuality & dependability
- Attention to detail
- Professional appearance and presentation
- Calm, courteous, and friendly demeanor
- Approachable towards those who may be less technical
- Takes ownership of issues
- Try to help in any way they can using a reasonable effort even if unfamiliar with the technology
- Anticipate issues before they become problems and have a solution ready
- Maintains confidentiality about the information being processed, stored, or accessed by the users on the network
- Embrace our "customer-centric" support model: Proactive and friendly service rather than reactive and discouraging of interaction
- Take conversations with other IT and department managers seriously and consider the audience
- Be professional but don’t sacrifice your own personality and be willing to fit into the culture of the company
IT Service Ops Technician in Bedford employer: TalentBurst
Contact Detail:
TalentBurst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Ops Technician in Bedford
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for IT support roles or take on freelance gigs to build your skills and show potential employers that you’re not just talk. Plus, it’s a great way to beef up your CV!
✨Tip Number 3
When you land that interview, come prepared with questions! Show your interest in the company and the role by asking about their tech stack or how they handle service operations. It’ll make you stand out as someone who’s genuinely keen on the position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance of getting noticed by our hiring team.
We think you need these skills to ace IT Service Ops Technician in Bedford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Ops Technician role. Highlight your experience with operating systems like Windows, MacOS, and Linux, and any relevant service desk experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service skills and ability to work under pressure – we love that!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to communicate clearly and effectively. Use proper grammar and structure, and keep it professional yet personable – we appreciate a bit of personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at TalentBurst
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the operating systems and applications mentioned in the job description. Familiarise yourself with Windows, MacOS, and Linux, as well as tools like Active Directory and Office 365. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support, be prepared to share examples of how you've handled customer interactions in the past. Highlight your ability to stay calm under pressure and your proactive approach to solving problems. This will demonstrate that you embody the 'customer-centric' support model they’re looking for.
✨Demonstrate Team Spirit
This position requires a collaborative mindset, so think of instances where you've worked effectively in a team. Be ready to discuss how you’ve shared responsibilities and supported your colleagues. Showing that you can work well with others will make you a strong candidate.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about potential issues you might encounter in the role and how you would address them. Having a few examples ready will help you showcase your ability to anticipate problems and provide solutions.
