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For Companies At a Glance
- Tasks: Lead day-to-day operations and build scalable systems in a fast-growing SaaS company.
- Company: Dynamic SaaS company with a collaborative, high-trust culture.
- Benefits: Opportunity to shape operations and influence growth directly.
- Why this job: Join a high-impact team and make a real difference in a thriving environment.
- Qualifications: 5-10 years in B2B SaaS operations with strong systems thinking.
- Other info: Experience in hospitality or outdoor travel is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Head of Operations / Deputy GM to take full ownership of day-to-day operations, build scalable systems, and lead a high-performing team. This is a high-impact role at a growing SaaS company, with the chance to shape operations from ~$0.8M revenue to the next growth stage.
What You’ll Own
- Customer Operations
- End-to-end onboarding, implementation, and training playbooks
- Support & incident management (triage, SLAs, RCA)
- Customer success motions: health scoring, renewals, expansions
- Process & Scale
- Document and automate core SOPs
- Capacity planning, staffing, and vendor management
- Operational readiness for product releases and migrations
- Revenue & Business Operations
- Quote-to-cash coordination, billing cadence, and collections hygiene
- Forecasting and cohort reporting with Finance/Parent Company
- Quality, Risk & Compliance
- Lightweight controls for data privacy and security
- Maintain contract/SLA compliance and clean audit trails
- Team Leadership
- Hire, coach, and retain a small but high-performing team
- Establish operating rhythm: weekly reviews, monthly metrics, quarterly planning
What Success Looks Like (12 Months)
- Founder spends <15>
- Onboarding time ≤60 days
- Support SLAs ≥95% initial response, ≥90% resolution
- Gross revenue retention ≥95%, logo churn ≤5%
- Live dashboards for TFR/TTR, backlog, activation, NPS/CSAT
Who You Are
- 5–10 years in B2B SaaS operations (startup → scale-up)
- Built processes and teams from near zero
- Strong systems thinker with data chops (Excel/Sheets; SQL or BI a plus)
- Comfortable with RevOps-adjacent workflows (billing, renewals, forecasting)
- Excellent incident commander: calm under pressure, clear communicator
- Tool fluent: HubSpot/Salesforce, Jira, Confluence
Nice to Have
- Experience in hospitality, outdoor travel, PMS, payments, or integration programs
How We Work
- Clear SLAs, documented playbooks, continuous improvement
- Bias to action, tight feedback loops between customers, ops, and product
- High ownership, low ego, kindness under pressure
Why Join Us?
- Shape the operations of a fast-growing SaaS company
- Lead a high-impact team and directly influence growth
- Work in a collaborative, high-trust, founder-led environment
If you’re a systems-driven operator ready to scale operations and grow with a dynamic SaaS business, we want to hear from you!
Head of Operations in Isle of Wight employer: TalentBridge
Contact Detail:
TalentBridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations in Isle of Wight
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s operations and recent news. Show us you’re genuinely interested in how we work and what challenges we face. Tailor your questions to demonstrate your knowledge and enthusiasm!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with our goals. Keep it concise but impactful—think of it as your personal elevator pitch that highlights your operational expertise.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows us you’re keen and professional, which is exactly the kind of attitude we love at StudySmarter.
We think you need these skills to ace Head of Operations in Isle of Wight
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Operations role. Highlight your experience in B2B SaaS operations and any relevant achievements that align with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Systems Thinking: We want to see how you think about processes and systems. In your application, give examples of how you've built scalable systems or improved operational efficiency in previous roles. This will help us understand your approach and mindset.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, especially when it comes to your achievements and skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at TalentBridge
✨Know Your Numbers
As a Head of Operations, you'll need to demonstrate your understanding of key metrics. Brush up on revenue retention rates, SLAs, and operational efficiency stats. Be ready to discuss how you've improved these in past roles.
✨Showcase Your Systems Thinking
This role requires a strong systems thinker. Prepare examples of processes you've built or optimised. Highlight your experience with tools like HubSpot or Salesforce, and be ready to explain how you’ve used data to drive decisions.
✨Prepare for Scenario Questions
Expect questions that assess your incident management skills. Think of specific situations where you had to remain calm under pressure. Share how you triaged issues and ensured compliance while maintaining team morale.
✨Demonstrate Leadership Skills
You’ll be leading a high-performing team, so be prepared to discuss your leadership style. Share examples of how you've hired, coached, and retained talent. Emphasise your ability to establish an operating rhythm and foster a collaborative environment.