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- Tasks: Provide 1st/2nd line support, troubleshoot issues, and assist with network and telecoms.
- Company: Join a national, family-run business investing in exciting IT projects.
- Benefits: Enjoy a competitive salary and the chance to work in a hybrid IT team.
- Why this job: Be part of a growing IT department and enhance your tech skills in a supportive environment.
- Qualifications: Knowledge of Windows Server, Active Directory, and experience with networks is essential.
- Other info: This role is perfect for tech enthusiasts looking to kickstart their career.
The predicted salary is between 20000 - 30000 £ per year.
1st/2nd line Support Engineer Salary circa £25,000 My client is a national, family run business and they have an immediate requirement for a 1st and 2nd line support technician. Currently in the IT department especially, they are at an exciting time, as theyre investing heavily in IT infrastructure and software and are currently involved with a number of projects. As part of their hybrid IT Team based in Teesside, reporting to the IT supervisor, the successful candidate will be responsible for 1st/2nd line escalated support calls, network and telecoms and VoIP Support. You will be required to investigate, diagnose, and resolve issues relating to Desktop, Server and Network devices and business operations. This will include hardware and software issues which may require reconfiguring or upgrading, and you must demonstrate an understanding of these devices and related software. You will be conversant with all aspects of Windows Server 2003 2016, Active Directory, Group Policy. You will have knowledge of Windows operating systems in addition to experience with all aspects of both local and wide-area networks…
1st / 2nd Line Support Engineer employer: Talent84
Contact Detail:
Talent84 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Server 2003/2016 and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have with 1st and 2nd line support roles. Be ready to discuss specific examples of how you've successfully resolved technical issues in the past during your interview.
✨Tip Number 3
Since this role involves working within a hybrid IT team, emphasize your ability to collaborate effectively with others. Share examples of teamwork in your past roles, especially in troubleshooting or project environments.
✨Tip Number 4
Research the company culture and values of the family-run business. Tailor your approach to show how you align with their mission and how you can contribute positively to their IT department's exciting projects.
We think you need these skills to ace 1st / 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line support. Include specific examples of how you've resolved technical issues, worked with Windows Server, and managed network devices.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of their current IT projects and how your skills align with their needs, particularly in troubleshooting and support.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as knowledge of Active Directory, Group Policy, and VoIP support. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Talent84
✨Show Your Technical Knowledge
Be prepared to discuss your experience with Windows Server, Active Directory, and Group Policy. Highlight specific instances where you've successfully resolved hardware or software issues, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Skills
During the interview, you may be presented with hypothetical scenarios related to 1st/2nd line support. Practice articulating your thought process for diagnosing and resolving issues, showcasing your analytical skills.
✨Familiarize Yourself with VoIP and Networking
Since the role involves network and telecoms support, brush up on your knowledge of VoIP systems and local/wide-area networks. Be ready to discuss any relevant experience you have in these areas.
✨Emphasize Team Collaboration
As part of a hybrid IT team, it's important to show that you can work well with others. Share examples of how you've collaborated with colleagues in previous roles to solve problems or improve processes.
