At a Glance
- Tasks: Provide top-notch support for partners using a new portal and manage onboarding.
- Company: Join a global consulting firm with a focus on collaboration and innovation.
- Benefits: Competitive salary, contract role, and the chance to work in a dynamic environment.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Be the go-to person for partners and enhance their experience with our platform.
- Qualifications: Degree in relevant field and strong customer service skills required.
The predicted salary is between 38000 - 41600 £ per year.
Contract: 12 Months (July 2026 – June 2027)
Between £38,000 and £41,600
A global consulting company is seeking a Partner Portal Support Specialist to act as the first point of contact for partners accessing a newly launched partner portal. This role focuses on providing excellent support, managing partner onboarding and access requests, and ensuring a smooth partner experience.
Responsibilities
- Provide first-line support for partner portal enquiries and access issues
- Manage partner onboarding, account provisioning, profile setup, and user administration
- Process and support demo and trial requests
- Track and coordinate requests through to resolution with internal teams
- Manage partner support inboxes and ensure SLA targets are met
- Troubleshoot portal access and login-related issues
- Maintain accurate records and follow established processes and procedures
- Deliver a high-quality, partner-focused support experience
Requirements
- Degree in Business, Communications, Technology, or a related field (preferred)
- Strong customer service and communication skills
- Excellent attention to detail and organisational abilities
- Ability to manage multiple priorities in a fast-paced environment
- Problem-solving mindset with a proactive approach
- Experience with CRM or ticketing systems such as Salesforce, SAP, or ServiceNow is desirable
- Comfortable working with cross-functional teams and external stakeholders
Ideal Candidate
- Customer and partner-focused
- Highly organised and detail-oriented
- Quick learner with a positive, can-do attitude
- Strong written and verbal communication skills
This is an excellent opportunity to join a collaborative team supporting a global partner network and helping drive a seamless partner experience.
Internal Support Specialist in Reading employer: Talent
Join a dynamic global consulting company that prioritises employee growth and fosters a collaborative work culture. As an Internal Support Specialist, you will benefit from a supportive environment that values your contributions, offers competitive remuneration, and provides opportunities for professional development while working with a diverse team dedicated to enhancing partner experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Support Specialist in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Support Specialist in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent:Your cover letter is your chance to shine! Tell us why you want to work at Talent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent!
How to prepare for a job interview at Talent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
