At a Glance
- Tasks: Support high-volume manual payments and resolve unpaid direct debits efficiently.
- Company: Global business undergoing exciting finance transformation.
- Benefits: Hybrid work model, competitive pay, and hands-on experience.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team during a critical systems transition and make a real impact.
- Qualifications: Experience in finance operations and strong attention to detail required.
The predicted salary is between 30000 - 40000 € per year.
Newcastle – Hybrid (3 days per week onsite). We’re supporting a global business currently going through a large-scale systems integration and automation programme across their finance operations team. As part of this transformation, they require two contractors to support a high-volume manual payments process during a key transition period. It’s a hands-on operational position suited to someone who is detail-oriented, quick to learn new systems, and comfortable working through high volumes accurately and efficiently.
The successful contractors will support the UK cash applications/payments function, specifically around unpaid direct debits within the France market. The business has recently moved from processing one large monthly file to daily processing, creating a significant increase in manual workload while automation and new systems are being rolled out.
You’ll be responsible for:
- Reviewing customer accounts
- Identifying unpaid direct debits
- Reopening payments
- Checking payment plans
- Running reports
- Resolving payment queries to ensure accounts are updated correctly and efficiently
Key Responsibilities:
- Process and resolve unpaid direct debit transactions
- Review customer accounts and payment histories
- Reopen failed or unpaid payments within internal systems
- Validate payment plans and account information
- Run daily reports and resolve outstanding payment queries
- Investigate whether payments have been made via alternative methods such as bank transfer
- Support the finance operations team during a critical systems transition period
- Work efficiently through high-volume transactional workloads
Experience Required:
- Previous experience within cash applications, payments processing, credit control, accounts receivable or finance operations
- Comfortable working with debits, credits, and customer payment records
- Strong attention to detail and ability to work at pace
- Able to work independently with minimal supervision
- Strong organisational and administrative skills
Payment Officer employer: Talent
As a Payment Officer in Newcastle, you'll join a dynamic global business that values detail-oriented individuals ready to thrive in a fast-paced environment. With a hybrid work model and a strong focus on employee growth, you'll benefit from hands-on experience during a pivotal systems transformation while enjoying a supportive culture that encourages learning and development. This role not only offers competitive remuneration but also the unique opportunity to contribute to significant operational changes within the finance team.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Officer
✨Tip Number 1
Network like a pro! Reach out to people in the finance operations field, especially those who work with cash applications and payments processing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of direct debits and payment processes. We recommend practising common interview questions related to finance operations so you can showcase your skills confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Payment Officer role! We’ve got all the latest openings, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Payment Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in cash applications and payments processing. We want to see how your skills match the role, so don’t be shy about showcasing your attention to detail and ability to handle high volumes of transactions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Payment Officer role. Mention your previous experience with unpaid direct debits and how you can support our finance operations team during this transition.
Show Off Your Organisational Skills:In your application, highlight any examples where you've successfully managed multiple tasks or projects at once. We need someone who can work efficiently under pressure, so let us know how you keep everything organised!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Talent
✨Know Your Numbers
Brush up on your knowledge of cash applications and payments processing. Be ready to discuss specific examples from your past experience where you successfully managed high volumes of transactions, especially in relation to unpaid direct debits.
✨Demonstrate Attention to Detail
Since this role requires a keen eye for detail, prepare to showcase how you've handled complex payment queries or resolved discrepancies in customer accounts. Bring along examples that highlight your organisational skills and ability to work accurately under pressure.
✨Familiarise Yourself with the Systems
Research the common systems used in finance operations, particularly those related to payment processing. If you know what systems the company uses, mention your experience with similar tools to show you're quick to learn and adapt.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as handling a backlog of unpaid direct debits. Think through your approach to prioritising tasks and resolving issues efficiently, as this will demonstrate your problem-solving skills and readiness for the role.
