At a Glance
- Tasks: Lead the transition of digital solutions into live support for a major retail client.
- Company: Join a dynamic retail client in Nottingham with a focus on innovation.
- Benefits: Competitive rate, hybrid working, and a chance to shape service management.
- Other info: Opportunity to work in a fast-paced environment with career growth potential.
- Why this job: Be the bridge between engineering and operations, making a real impact.
- Qualifications: 5+ years in Service Management with retail or digital experience.
The predicted salary is between 50000 - 60000 € per year.
Location: Nottingham (Retail Client)
Duration: 6 Months (Initial)
Rate: Inside IR35
Industry Requirement: Must have Retail or Digital/Web Re-platforming experience.
The Role
We are looking for a dynamic and strategic Service Introduction Manager to join a major retail client in Nottingham. You will act as the vital bridge between project delivery, engineering, and operations, ensuring that all new and changing digital solutions are seamlessly transitioned into "Live" support.
Key Responsibilities
- Service Design: Create and document end-to-end service models, including run costs and SLA negotiations.
- Transition Management: Manage the Service Acceptance Criteria (SAC) and service readiness for complex project lifecycles.
- Stakeholder Lead: Facilitate agreements between 3rd party partners and internal support teams.
- Risk Management: Identify and mitigate service risks throughout the Waterfall and Agile delivery cycles.
- Technical Integration: Oversee transition for web re-platforming projects (Cloud, Microservices, APIs) and manage the complexities of data migration and dual-running services.
What We’re Looking For
- Experience: 5+ years in Service Management, with at least 18 months specifically in Service Design/Transition at a management level.
- Sector Expertise: Proven track record within Retail or large-scale Digital/Web environments.
- Methodology: Strong proficiency in ITIL frameworks and experience working in both Agile and Waterfall environments.
- Tooling: Hands-on experience using Jira and Confluence to manage transition plans.
- Communication: Ability to influence and lead negotiations at the Executive stakeholder level.
- Technical Literacy: A solid understanding of cloud-hosted platforms and the risks associated with large-scale digital migrations.
Service Introduction Manager in Nottingham employer: Talent
Join a forward-thinking retail client in Nottingham as a Service Introduction Manager, where you will play a crucial role in shaping the future of digital solutions. Our hybrid work culture promotes flexibility and collaboration, while our commitment to employee development ensures you have ample opportunities for growth and advancement. With a focus on innovation and teamwork, we offer a dynamic environment that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Introduction Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and digital sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a presentation that highlights your experience in service design and transition. Use real examples from your past roles to demonstrate how you’ve successfully managed complex projects.
✨Tip Number 3
Prepare for interviews by brushing up on your ITIL knowledge and understanding of Agile and Waterfall methodologies. Be ready to discuss how you've applied these frameworks in your previous roles, especially in retail or digital environments.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to land that Service Introduction Manager role!
We think you need these skills to ace Service Introduction Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Introduction Manager role. Highlight your experience in service design and transition, especially within retail or digital environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects where you've managed transitions or worked with stakeholders, and show us your passion for service management.
Showcase Relevant Experience:When filling out your application, be sure to showcase your relevant experience, especially your 5+ years in service management. We’re particularly interested in your hands-on experience with tools like Jira and Confluence, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Talent
✨Know Your Service Design Inside Out
Make sure you can talk confidently about your experience in service design and transition. Brush up on the end-to-end service models you've created, and be ready to discuss how you've managed service acceptance criteria in past projects.
✨Showcase Your Retail Experience
Since the role is with a retail client, highlight any relevant experience you have in this sector. Be prepared to share specific examples of how you've successfully navigated challenges in retail or digital/web re-platforming projects.
✨Master the Methodologies
Familiarise yourself with ITIL frameworks and be ready to discuss how you've applied Agile and Waterfall methodologies in your previous roles. This will show that you understand the nuances of managing complex project lifecycles.
✨Communicate Like a Pro
Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Remember, you'll need to influence and negotiate with executive stakeholders, so showcasing your communication skills is key.
