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For Companies At a Glance
- Tasks: Lead a team to transform CRM strategies and integrate AI-driven automation.
- Company: Dynamic retail company focused on customer engagement and innovation.
- Benefits: Competitive day rate, high autonomy, and opportunity to work with cutting-edge technology.
- Other info: On-site role in Nottingham with excellent career growth opportunities.
- Why this job: Make a real impact by evolving CRM practices for over 15 million customers.
- Qualifications: Strong leadership skills, CRM expertise, and experience in data-rich environments.
Role Type: Day Rate Contract (Inside IR35)
Duration: 12 Months (Mat Cover)
Location: Nottingham (On-site 5 days/week)
Rate: Competitive Day Rate
Are you a heavy-hitting CRM leader who thrives on complexity and scale? Based in Nottingham, this is a 12-month contract focused on driving a high-impact personalisation agenda for a database of over 15 million active customers. This isn’t just a BAU 'keeping the lights on' role; you will be tasked with evolving how a team of 50 operates, moving from product-first to customer-first engagement while integrating AI-driven automation into a massive MarTech stack.
The Scope of Work
- Leader of Leaders: Direct management of 5 senior leads (overseeing a wider team of 50)
- Operational Excellence (75%): Maintaining the CRM for their high volume email and CRM channel. You will ensure flawless execution in a high pressure, commercial environment where CRM is the primary driver of sales.
- Transformation & Modernisation (25%): Breaking down team silos to cross functional working practices. You will work closely with the Transformation Lead to shift the team structure and upskill staff on new AI capabilities within Adobe AEM (Adobe Experience Manager).
- Stakeholder Navigation: Acting as the bridge between the customer strategy and commercial directors. You will be absorbing pressure from multiple business units while protecting the customer journey.
Your Profile
- This role requires a unique blend of resilient leadership and technical data fluency. You should be someone who understands the CRM system as well as the high level strategy.
- Retail: You have a deep understanding of fast-paced consumer environments and the complexity of joining up online and in-store customer journeys.
- Large Scale CRM Leadership: Experience managing significant teams (not just small pods) within data rich organisations.
- Data & Tech Savvy: You are comfortable working with data science teams to unlock automation, predictive analytics, and hyper-personalized segmentation.
- Strategic Authority: You have a track record of influencing senior stakeholders (Heads of and Directors) to balance commercial needs with long term customer lifetime value.
Why This Contract?
- High Autonomy: You will have the authority to change strategy and team structure—you are treated as a key leader from day one.
- Cutting Edge Tech: Be at the forefront of bringing AI into a legacy CRM powerhouse to drive massive capacity gains.
This role is based on-site in Nottingham 5 days per week. This is a relationship-based culture where visibility is essential for driving change and managing a large, complex team.
Interim CRM in Nottingham employer: Talent
Contact Detail:
Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim CRM in Nottingham
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Showcase Your Skills
When you get the chance to meet potential employers, make sure to highlight your experience with CRM systems and data fluency. Bring examples of how you've driven change in previous roles. We want to see your passion for transforming customer engagement!
✨Prepare for the Interview
Do your homework on the company and its CRM strategies. Be ready to discuss how you would tackle their challenges and bring AI into their processes. We love candidates who come prepared with ideas and insights that show they’re serious about making an impact.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for heavy-hitting leaders like you to join our team and drive transformation.
We think you need these skills to ace Interim CRM in Nottingham
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading large teams and managing complex projects. We want to see how you've successfully navigated challenges and driven change in previous roles.
Demonstrate Your Data Savvy: Since this role involves a lot of data and tech, don’t shy away from showcasing your technical skills. Talk about your experience with CRM systems and any data-driven strategies you've implemented.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the role. We love seeing candidates who take the time to align their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Talent
✨Know Your CRM Inside Out
Make sure you’re well-versed in the specifics of CRM systems, especially Adobe AEM. Brush up on how to leverage data for personalisation and automation, as this role is all about driving high-impact strategies.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience managing large teams and leading through transformation. Be ready to discuss how you've successfully navigated complex environments and influenced senior stakeholders.
✨Understand the Customer Journey
Familiarise yourself with both online and in-store customer experiences. Be prepared to discuss how you can bridge gaps between different channels and enhance the overall customer journey in a retail context.
✨Emphasise Your Data Savviness
Demonstrate your comfort with data science concepts and how they apply to CRM. Talk about any experience you have with predictive analytics and hyper-personalised segmentation to show you can drive results through data.