At a Glance
- Tasks: Support high-volume manual payments and resolve unpaid direct debits efficiently.
- Company: Global business undergoing exciting finance transformation.
- Benefits: Hybrid work model, competitive pay, and hands-on experience.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team during a critical systems transition and make a real impact.
- Qualifications: Experience in cash applications or payments processing with strong attention to detail.
The predicted salary is between 30000 - 40000 € per year.
Newcastle – Hybrid (3 days per week onsite). We’re supporting a global business currently going through a large-scale systems integration and automation programme across their finance operations team. As part of this transformation, they require two contractors to support a high-volume manual payments process during a key transition period. It’s a hands-on operational position suited to someone who is detail-oriented, quick to learn new systems, and comfortable working through high volumes accurately and efficiently.
The successful contractors will support the UK cash applications/payments function, specifically around unpaid direct debits within the France market. The business has recently moved from processing one large monthly file to daily processing, creating a significant increase in manual workload while automation and new systems are being rolled out.
You’ll be responsible for reviewing customer accounts, identifying unpaid direct debits, reopening payments, checking payment plans, running reports, and resolving payment queries to ensure accounts are updated correctly and efficiently.
Key Responsibilities- Process and resolve unpaid direct debit transactions
- Review customer accounts and payment histories
- Reopen failed or unpaid payments within internal systems
- Validate payment plans and account information
- Run daily reports and resolve outstanding payment queries
- Investigate whether payments have been made via alternative methods such as bank transfer
- Support the finance operations team during a critical systems transition period
- Work efficiently through high-volume transactional workloads
- Previous experience within: Cash applications, Payments processing, Credit control, Accounts receivable or finance operations
- Comfortable working with debits, credits, and customer payment records
- Strong attention to detail and ability to work at pace
- Able to work independently with minimal supervision
- Strong organisational and administrative skills
Payment Officer in Newcastle upon Tyne employer: Talent
As a Payment Officer in Newcastle, you will join a dynamic global business that values detail-oriented individuals ready to thrive in a fast-paced environment. With a hybrid work model and a strong focus on employee growth, the company fosters a collaborative culture where your contributions directly impact the finance operations team during an exciting transformation phase. Enjoy the benefits of working in a supportive atmosphere that prioritises innovation and efficiency while providing opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Payment Officer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the finance operations field, especially those who work with cash applications and payments processing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of direct debits and payment processes. We recommend practising common interview questions related to finance operations so you can showcase your skills confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Payment Officer role! We’re all about making the application process smooth and straightforward, so don’t miss out on the opportunity to join a fantastic team.
We think you need these skills to ace Payment Officer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in cash applications and payments processing. We want to see how your skills match the role, so don’t be shy about showcasing your attention to detail and ability to handle high volumes of transactions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Payment Officer role. Mention your previous experience with unpaid direct debits and how you can support our finance operations team during this transition.
Showcase Your Organisational Skills:In this role, being organised is key. When writing your application, give examples of how you've managed workloads efficiently in the past. We love to see candidates who can juggle multiple tasks while keeping everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Talent
✨Know Your Numbers
Brush up on your knowledge of cash applications and payments processing. Be ready to discuss specific examples from your past experience where you successfully managed high volumes of transactions, especially in relation to unpaid direct debits.
✨Show Off Your Detail Orientation
Since this role requires a strong attention to detail, prepare to demonstrate how you've handled complex data or resolved discrepancies in previous positions. Bring along examples of reports you've run or issues you've resolved to showcase your skills.
✨Familiarise Yourself with the Systems
Research the common systems used in finance operations, particularly those related to payment processing. If you know what systems the company uses, mention your familiarity with similar tools during the interview to show you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially around handling unpaid transactions or customer queries. Think of scenarios where you had to investigate payment issues and be ready to explain your thought process and the outcomes.
