At a Glance
- Tasks: Design inclusive, citizen-centred experiences for critical public services.
- Company: Join a passionate team at Talent, transforming public services.
- Benefits: Competitive salary, mentorship opportunities, and a chance to make a real impact.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of public services while advocating for accessibility and inclusion.
- Qualifications: Experience in service design or UX, especially in the public sector.
The predicted salary is between 20000 - 32000 € per year.
We are looking for a highly experienced and passionate Senior UX Service Designer to join our dedicated team, focused on transforming critical public services. You will play a vital role in designing end-to-end, citizen-centered experiences that are inclusive, accessible, and compliant with government standards. This role requires a blend of strategic thinking, hands-on design expertise, and the ability to navigate the unique complexities of the public sector environment.
Key Responsibilities
- Take ownership of complex service areas, leading the design from discovery and alpha stages through to live implementation and continuous iteration.
- Plan, conduct, and analyze comprehensive user research (qualitative and quantitative) with diverse user groups, turning insights into actionable design recommendations.
- Create detailed service blueprints, user journey maps, and system maps to visualize the current state and model future state services across all touchpoints.
- Collaborate effectively with policy experts, product owners, delivery managers, subject matter experts, and other designers to align service design with policy intent and technical feasibility.
- Ensure all designs meet the GDS Service Standard (or equivalent government design standards) and comply with accessibility regulations (WCAG 2.1 AA).
- Provide guidance and mentorship to junior UX/Service Designers and advocate for service design principles across the organization.
Qualifications
- Proven experience as a Service Designer or Senior UX Designer, with a significant portion of this experience gained within the public sector or a related regulated industry.
- Expert-level knowledge and practical experience with the end-to-end Double Diamond design process.
- Demonstrable ability to design for accessibility and inclusion, particularly meeting WCAG 2.1 AA standards.
- Strong portfolio showcasing strategic service design projects, illustrating the impact of your work on user outcomes and organizational efficiency.
- Excellent communication, presentation, and facilitation skills, with the ability to articulate design rationale to senior stakeholders.
- Proficiency with relevant design and collaboration tools (e.g., Miro, Figma, etc.).
Service Designer in London employer: Talent
At Talent, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that empowers our team to make a real difference in public service design. Located in the vibrant city of London, we provide ample opportunities for professional growth and development, alongside competitive benefits that support work-life balance. Join us to be part of a mission-driven organisation where your expertise will directly impact citizen experiences and contribute to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in London
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Reach out directly to the job poster on platforms like Talent. A quick message can show your enthusiasm and help you stand out from the crowd.
✨Tip Number 2
Network, network, network! Connect with professionals in the public sector and service design fields. Attend events, join online forums, and engage with others on social media to get your name out there.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and user experience. Use real-life examples from your portfolio to demonstrate your skills and how you’ve tackled challenges in the past.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace Service Designer in London
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your experience as a Service Designer or Senior UX Designer, especially if you've worked in the public sector. We want to see how your past projects align with our mission of transforming critical public services.
Demonstrate Your Design Process:Use your portfolio to illustrate your expertise in the Double Diamond design process. We love seeing how you approach design challenges and turn insights into actionable recommendations, so don’t hold back!
Focus on Accessibility:Since we’re all about inclusive design, make sure to emphasise your ability to meet accessibility standards like WCAG 2.1 AA. Show us how you’ve designed for diverse user groups in your previous work.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Talent
✨Know Your Design Process
Make sure you can confidently discuss the Double Diamond design process. Be prepared to share specific examples from your past work where you've applied this method, especially in public sector projects.
✨Showcase Your Portfolio
Bring a strong portfolio that highlights your strategic service design projects. Focus on how your designs have improved user outcomes and organisational efficiency, and be ready to explain the impact of your work.
✨Research the Company and Standards
Familiarise yourself with the GDS Service Standard and WCAG 2.1 AA regulations. Understanding these standards will not only help you answer questions but also demonstrate your commitment to accessibility and inclusion.
✨Prepare for Collaboration Questions
Expect questions about how you collaborate with various stakeholders. Think of examples where you've worked with policy experts or product owners, and be ready to discuss how you align service design with policy intent.
