At a Glance
- Tasks: Manage and support IT services, ensuring high performance and security.
- Company: Join a leading UK business with a focus on technology excellence.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Other info: Participate in an on-call rotation and complete necessary background checks.
- Why this job: Make a real impact in a dynamic environment while enhancing your tech skills.
- Qualifications: Experience in 3rd-line support and expertise in Microsoft technologies required.
The predicted salary is between 50000 - 50000 € per year.
We are looking for a proactive IT Operations Analyst to join a growing team. This isn’t just a maintenance role; you will be the backbone of the operational technology services, ensuring infrastructure is high‑performing, secure, and ready for the future. Reporting to the Head of Infrastructure, you will work within a wider service operations team to drive real value for end users.
The Role
In this fast‑paced, 3rd‑line environment, you will manage and support the full spectrum of IT services. You’ll be tasked with:
- Infrastructure Excellence: Providing expert 3rd‑line support and proactively maintaining all systems to a high standard.
- Cloud and Identity Management: Managing and maintaining Microsoft Azure, Entra ID, and Microsoft 365 Admin Portals (including Exchange, SharePoint, and Defender).
- Operational Stability: Conducting root‑cause analysis for recurring incidents (Problem Management) and performing critical infrastructure and application upgrades.
- Security and Compliance: Managing vulnerabilities, ensuring security patching, and adhering to strict ITIL core processes.
- Service Transition: Aiding in the smooth delivery of projects and managing 3rd‑party suppliers to resolve complex incidents.
What We’re Looking For
- Technical Specialist: You have proven experience in a 3rd‑line operational role with a focus on service operation.
- Microsoft Expert: You possess deep knowledge of Windows Server, Active Directory, GPO, SCCM, and the broader Microsoft ecosystem.
- Virtualisation and Backup: You are proficient in administering VMware vSphere and Veeam Backup and Restore.
- Cloud Literate: You have a solid understanding of Microsoft Azure and cloud‑based security concepts.
- Problem Solver: You use excellent troubleshooting techniques to implement root fixes and have a good grasp of networking (LAN, WAN, Wireless).
- Certified Professional: You hold an ITIL v3 Foundation certification and ideally have MCSE‑level qualifications or certifications in Azure, Microsoft 365, or VMware.
What’s In It For You
- Impact: The chance to manage the technology landscape for one of the UK’s leading businesses.
- Stability: A role within a scaling environment that values high technical standards and architectural compliance.
- Professional Standards: A supportive environment where knowledge sharing and continuous optimisation of core solutions are encouraged.
Important Information
Level 1 High Risk – Because this role involves high‑access to sensitive data and strategic systems, successful candidates must complete the following: A Basic Disclosure and Barring Service (DBS) check and an Adverse Financial check. Participation in an out‑of‑hours on‑call rotation (1 in 5) for critical systems failure cover.
If you are a 3rd‑line specialist who knows their way around a hybrid‑cloud environment and wants to see their work impact a major network every day, we want to hear from you. Apply now to start the conversation.
IT Operations Analyst employer: Talent
Join a dynamic and innovative team in Solihull as an IT Operations Analyst, where you will play a crucial role in maintaining high-performing and secure infrastructure for one of the UK's leading businesses. Our supportive work culture fosters professional growth through knowledge sharing and continuous optimisation, while offering competitive benefits and the opportunity to make a tangible impact on our technology landscape. With a focus on stability and excellence, this is an ideal environment for proactive individuals looking to advance their careers in IT operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Analyst
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works in IT operations. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website where you can showcase your projects, certifications, and any cool stuff you've done in IT. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Don’t just apply for jobs; tailor your approach! Research the companies you're interested in and mention specific projects or values that resonate with you in your conversations. This shows you're genuinely interested and not just sending out generic applications.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources and job listings that can help you land that IT Operations Analyst role. Plus, applying directly through us means you’ll be in the loop for any updates or tips we might have!
We think you need these skills to ace IT Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Operations Analyst. Highlight your experience with 3rd-line support, Microsoft technologies, and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving skills and experience with cloud technologies.
Showcase Your Technical Skills:In your application, don’t shy away from listing your technical expertise. Whether it's Windows Server, Azure, or VMware, we want to know what you bring to the table. Specific examples of past projects can really make you stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and the Microsoft ecosystem. Be ready to discuss your experience with 3rd-line support and how you've tackled complex incidents in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've conducted root-cause analysis and resolved recurring issues. Highlight your troubleshooting techniques and any specific challenges you've faced in a fast-paced environment.
✨Familiarise Yourself with Cloud Concepts
Since this role involves managing Microsoft Azure and cloud security, be prepared to discuss your understanding of these areas. Share any relevant projects or experiences that demonstrate your cloud literacy.
✨Understand the Importance of Security and Compliance
Be ready to talk about your experience with managing vulnerabilities and ensuring security patching. Familiarise yourself with ITIL processes, as this will show you're aligned with the company's operational standards.
