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- Tasks: Join us as a 1st Line Support Engineer, helping users upgrade to Windows 11.
- Company: Talent South West is a dynamic staffing agency focused on public sector projects.
- Benefits: Enjoy a 7-month contract with opportunities for growth and hands-on experience.
- Why this job: Be part of an exciting tech upgrade while making a real impact in the community.
- Qualifications: You need troubleshooting skills, Windows 11 experience, and a knack for tech support.
- Other info: Must be eligible for UK Security Clearances; onsite work in the beautiful South West.
The predicted salary is between 28800 - 43200 £ per year.
Talent South West, England, United Kingdom
Information Technology Support Engineer
Talent South West, England, United Kingdom
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Direct message the job poster from Talent
- 7 month contract within the public sector
- Onsite working in the South West
- NPPV3 vetting required – preferably active
Our public sector client is looking for a 1st Line Support Engineer to help with a build and deployment project as they upgrade to Windows 11. You will be responsible for updating user kits, including laptops, desktops and phones.
The role
- To provide the machines to users, and supporting them during the Build process while on-site.
- Refreshing existing Mobile Devices
- Cary out Initial investigation and implementation of first-time fixes
- To provides IT support cooperate users and stores across the estate.
- Installation, configuration, and maintenance of desktop and laptop/mobile devices
- To support the deployment migrations daily within a fixed SLA
Requirements
- An understanding of how to troubleshoot IT issues following design documentation or process charts through to resolution
- Ability to provide primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals
- Experience working on Windows 11 upgrade projects
- Knowledge and understanding of the Office 365 Admin Console
- Knowledge and understanding of hardware, software and infrastructure.
** MUST be eligible for UK Security Clearances **
Next Steps
If you have the relevant skills and are interested in finding out more about this position, please apply with your up to date CV and I will endeavour to get back to you.
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Information Technology Support Engineer employer: Talent
Contact Detail:
Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with Windows 11 and its features, as well as the upgrade process. Being able to discuss specific challenges and solutions related to Windows 11 during your interview will show your expertise and readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in relation to hardware and software issues. Prepare to share examples of how you've successfully resolved technical problems in the past, as this will demonstrate your practical experience.
✨Tip Number 3
Understand the importance of SLAs (Service Level Agreements) in IT support roles. Be ready to discuss how you prioritise tasks and manage time effectively to meet these agreements, which is crucial for this position.
✨Tip Number 4
Since this role requires NPPV3 vetting, ensure you are aware of the security clearance process in the UK. Being knowledgeable about this can help you address any concerns during the interview and show your commitment to compliance.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Windows 11 upgrades and IT support. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that explains why you're interested in the position and how your skills align with the requirements. Mention your experience with troubleshooting and supporting end users.
Showcase Relevant Skills: In your application, emphasise your understanding of the Office 365 Admin Console and any experience you have with hardware and software installations. This will show you meet the technical requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Talent
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 11 and Office 365. Highlight any specific projects you've worked on, especially those involving upgrades or migrations, as this will demonstrate your hands-on knowledge.
✨Understand the Role Requirements
Familiarise yourself with the responsibilities of a 1st Line Support Engineer. Be ready to explain how you would handle common IT issues and provide examples of your troubleshooting process, particularly in relation to hardware and software.
✨Demonstrate Communication Skills
Since you'll be supporting users on-site, effective communication is key. Practice explaining technical concepts in simple terms, and be ready to showcase your ability to remain calm and helpful under pressure.
✨Prepare for Security Clearance Questions
As eligibility for UK Security Clearances is a must, be ready to discuss your background and any relevant checks. This shows your understanding of the importance of security in the public sector.
