Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own the Zendesk platform, streamline workflows, and support customer complaints.
- Company: Join a dynamic team focused on service improvement and customer satisfaction.
- Benefits: Enjoy remote work flexibility and competitive pay of £400-£475 per day.
- Why this job: Make a real impact by optimising customer support processes and collaborating with teams.
- Qualifications: Experience in Zendesk administration and strong communication skills are essential.
- Other info: This is a 6-month engagement, perfect for those looking to make a difference.
The predicted salary is between 80000 - 120000 £ per year.
Remote initial 6 month engagement £400-£475 per day inside IR35. I'm currently working with a client who is looking for an experienced Zendesk Administrator to join their team and take full ownership of the platform. This role will play a key part in supporting their customer complaints process and ensuring the Zendesk setup aligns with service improvement goals.
It’s a great opportunity for someone who’s confident configuring and optimising Zendesk and enjoys working closely with support and operations teams to deliver real change. Whether you're immediately available or exploring your next move, this is a fantastic role for someone who wants to make a meaningful impact.
Key Responsibilities:- Act as the go-to Zendesk expert, owning day-to-day administration and platform performance.
- Support the customer complaints team by streamlining workflows and implementing changes to improve case handling and response times.
- Configure and maintain workflows – including triggers, automations, macros, and SLAs.
- Manage user roles, permissions, and groups.
- Build and maintain reports and dashboards using Zendesk Explore, with a focus on tracking complaint volumes, resolution times, and trends.
- Collaborate with internal teams to gather feedback and implement system and process improvements.
- Train and support internal users on best practices.
- Stay current on Zendesk updates and suggest ways to enhance functionality and performance.
- Solid experience in a Zendesk Admin role (or similar).
- Strong knowledge of Zendesk Support, Guide, Explore, Chat, and Talk.
- Hands-on experience configuring workflows and setting up business rules.
- Confident working with reporting tools and analytics to identify trends and drive improvements.
- API integration experience is a bonus.
- Zendesk certification is highly desirable but not essential.
- Great communication and stakeholder management skills.
Financial Policy Specialist employer: Talent
Contact Detail:
Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Policy Specialist
✨Tip Number 1
Familiarise yourself with the latest features and updates of Zendesk. Being knowledgeable about recent changes can give you an edge during discussions with potential employers, showcasing your commitment to staying current in the field.
✨Tip Number 2
Network with other Zendesk professionals through online forums or LinkedIn groups. Engaging with the community can provide insights into best practices and may even lead to job referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved workflows or resolved issues in previous roles. Having concrete stories ready will demonstrate your problem-solving skills and ability to make a meaningful impact.
✨Tip Number 4
Consider obtaining a Zendesk certification if you haven't already. While it's not essential, having this credential can enhance your credibility and show your dedication to mastering the platform.
We think you need these skills to ace Financial Policy Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Zendesk Administrator. Focus on specific achievements related to configuring workflows, managing user roles, and improving case handling times.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined in the job description. Mention any relevant experience with Zendesk tools and your approach to stakeholder management.
Showcase Relevant Skills: Emphasise your hands-on experience with Zendesk Support, Guide, Explore, Chat, and Talk. If you have experience with API integration or reporting tools, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on optimising workflows.
How to prepare for a job interview at Talent
✨Showcase Your Zendesk Expertise
Make sure to highlight your experience with Zendesk during the interview. Be prepared to discuss specific configurations you've implemented, workflows you've streamlined, and how you've used reporting tools to drive improvements.
✨Demonstrate Problem-Solving Skills
Since this role involves supporting the customer complaints process, think of examples where you've successfully resolved issues or improved case handling. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you'll need to train and support internal users. Show that you can collaborate well with different teams.
✨Stay Updated on Zendesk Features
Familiarise yourself with the latest Zendesk updates and features. During the interview, mention any recent changes you've implemented or suggest enhancements based on current trends. This shows your commitment to continuous improvement.
