At a Glance
- Tasks: Manage and grow enterprise customer relationships in the Microsoft Business Applications space.
- Company: Join a global leader in digital transformation and Microsoft technologies.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on strategic partnerships and long-term growth.
- Why this job: Be at the forefront of tech innovation and help clients maximise their Dynamics 365 potential.
- Qualifications: 3-5 years in account management or customer success with D365 experience.
The predicted salary is between 60000 - 75000 £ per year.
London (Hybrid – 2 days onsite) Permanent
About the Company
You’ll be joining a global technology and consulting organisation at the forefront of digital transformation, cloud, and Microsoft technologies. The business partners with enterprise organisations to deliver large-scale transformation programmes across Dynamics 365, Power Platform, Data, and AI. With continued investment in its Microsoft Business Applications practice, this is a key hire within a growing team focused on developing strategic customer relationships and expanding existing Microsoft engagements. You’ll work closely with consulting, delivery, customer success, and Microsoft alliance teams to help customers maximise the value of their Dynamics 365 Business Applications estate while identifying opportunities for growth across the wider Microsoft ecosystem.
Role Summary
We’re looking for a Microsoft Dynamics 365 Business Applications Account Manager with 3–5 years of experience managing and growing enterprise customer relationships across the D365 ecosystem. This role is centred around account growth, customer engagement, and strategic expansion within existing clients. You’ll work with organisations using Dynamics 365 and Power Platform solutions, helping them evolve their applications landscape while identifying opportunities to introduce additional Business Applications capabilities. The focus is on a “land and expand” approach — building trusted relationships, increasing platform adoption, and driving long-term customer value rather than purely generating net-new business.
Key Responsibilities
- Account Management & Customer Growth
- Manage and grow a portfolio of enterprise customers across the Microsoft Business Applications space
- Develop strong relationships with business and technology stakeholders
- Identify opportunities to expand Dynamics 365 and Power Platform usage within existing accounts
- Drive customer retention, engagement, and long-term partnership growth
- Support strategic account planning and customer success initiatives
- Microsoft Business Applications Advisory
- Act as a trusted advisor across the Dynamics 365 suite including: Customer Service, Customer Insights, Field Service, Finance & Supply Chain Management, Power Platform (Power Apps, Power Automate, Power BI)
- Understand customer business challenges and align Microsoft Business Applications solutions to their objectives
- Support customers with roadmap planning, adoption strategies, and transformation initiatives
- Work alongside consulting and delivery teams to ensure successful solution outcomes
- Commercial Growth & Expansion
- Identify upsell and cross-sell opportunities across the D365 Business Applications portfolio
- Support renewals, expansions, and ongoing commercial conversations
- Collaborate with presales and solution teams on proposals and customer opportunities
- Maintain visibility of account growth opportunities and pipeline activity
- Stakeholder Collaboration
- Partner closely with Microsoft alliance teams, consultants, delivery managers, and customer success teams
- Ensure a seamless customer experience across sales and delivery engagements
- Support executive-level account reviews and strategic discussions
- Maintain strong internal communication to align customer goals with delivery capability
Skills & Experience
- 3–5 years’ experience in Microsoft Dynamics 365 Business Applications, Account Management, Customer Success, or Solution Sales
- Strong understanding of the D365 and Power Platform ecosystem
- Experience managing and growing enterprise customer accounts
- Excellent stakeholder management and relationship-building skills
- Commercial awareness with the ability to identify growth opportunities within existing accounts
- Strong communication and client-facing experience
- Experience within a Microsoft partner, consulting, or managed services environment
- Exposure to enterprise transformation programmes
- Microsoft certifications across Dynamics 365 or Power Platform
- Understanding of CRM, ERP, and low-code transformation initiatives
This is an excellent opportunity for someone passionate about Microsoft Business Applications and customer growth to join a rapidly expanding Microsoft practice. You’ll play a key role in helping enterprise customers maximise the value of Dynamics 365 and Power Platform while driving strategic account expansion across long-term client partnerships.
D365 Growth & Partnerships Manager (Hybrid London) employer: Talent
Join a leading global technology and consulting organisation that champions digital transformation and cloud solutions in the heart of London. With a strong focus on employee growth, you will benefit from a collaborative work culture that encourages innovation and strategic thinking, while enjoying the flexibility of a hybrid working model. This role offers unique opportunities to engage with enterprise clients, develop meaningful partnerships, and contribute to impactful transformation programmes within the Microsoft ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land D365 Growth & Partnerships Manager (Hybrid London)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups related to Microsoft technologies. You never know who might have a lead on that D365 Growth & Partnerships Manager role!
✨Tip Number 2
Show off your expertise! Create content around Dynamics 365 and Power Platform on platforms like LinkedIn. Share insights, write articles, or even post videos. This not only showcases your knowledge but also gets you noticed by potential employers.
✨Tip Number 3
Don’t just apply – engage! When you find a job on our website, take the time to reach out to someone at the company. A quick message expressing your interest can set you apart from the crowd and show your enthusiasm for the role.
✨Tip Number 4
Prepare for those interviews! Research the company’s recent projects and their approach to customer success in the D365 ecosystem. Tailor your answers to reflect how you can contribute to their growth and partnerships strategy.
We think you need these skills to ace D365 Growth & Partnerships Manager (Hybrid London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of D365 Growth & Partnerships Manager. Highlight your experience with Microsoft Dynamics 365 and any relevant achievements that showcase your ability to manage and grow enterprise customer relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about Microsoft Business Applications and how your skills align with our needs. Be specific about your experience in account management and customer success.
Showcase Your Communication Skills:Since this role involves a lot of stakeholder collaboration, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t shy away from sharing examples of how you've built relationships in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Talent
✨Know Your D365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 and the Power Platform. Be ready to discuss how these tools can solve business challenges and drive growth. Familiarise yourself with recent updates or case studies that showcase successful implementations.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully managed and grown enterprise customer relationships in the past. Highlight your ability to build trust and engage stakeholders, as this role is all about fostering long-term partnerships.
✨Understand the Company’s Vision
Research the company’s approach to digital transformation and their specific goals within the Microsoft ecosystem. This will help you align your answers with their objectives and demonstrate your genuine interest in contributing to their success.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical situations related to account management and customer growth. Think through your strategies for upselling and cross-selling within existing accounts, and be ready to share your thought process.
