Customer Repairs Manager

Overview

Contract Role | £20 per hour | London

We\’re seeking a reliable and customer-focused Housing Repairs Advisor to join our client\’s contact centre on a contract basis. You\’ll be the first point of contact for tenants reporting repairs, logging requests accurately, and ensuring issues are routed to the right teams.

Key responsibilities

• Handle inbound repair enquiries via phone and email
• Diagnose and record repairs with accurate priority and trade allocation
• Book appointments and liaise with operatives/contractors
• Provide clear advice on repair processes and responsibilities
• Maintain up-to-date records on internal systems

About you

• Strong customer service/contact centre experience
• Excellent communication and attention to detail
• Confident using IT systems and working in a fast-paced environment
• Housing or repairs knowledge is essential

Salary: £20.00 per hour

How to apply

Interested? Apply now by sending your CV to ellis.phillip@talentinternational.co.uk

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