At a Glance
- Tasks: Lead global Managed Service Programmes, ensuring exceptional service and operational excellence.
- Company: Dynamic company focused on innovation and client partnerships in workforce solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and technology-driven solutions.
- Why this job: Shape the future of MSP services and tackle complex workforce challenges.
- Qualifications: Experience in MSP management, strong client-facing skills, and operational governance expertise.
The predicted salary is between 50000 - 65000 £ per year.
As the contingent workforce grows, the appetite for innovation, disruption and tech-enabled delivery is huge. Our Solutions combine robust governance and technology leadership with exceptional talent experiences. Whether delivering Neutral Vendor programmes or our market-leading Hybrid MSP model, we challenge the status quo by putting clients, suppliers and talent at the heart of everything we do.
Help shape the future of our MSP service and help shape the future of MSP. If you want to help redefine what great MSP looks like, this is a fantastic opportunity for someone who thrives on building long-term client partnerships, leading high-performing programmes and delivering operational excellence.
You'll be responsible for managing the day-to-day delivery of our Managed Service Programmes (MSP), ensuring clients receive an outstanding service while continually driving improvements in performance, efficiency and value. Working with global organisations across multiple industries, you'll become a trusted advisor to your clients, leading operational governance, managing supplier performance and ensuring our workforce technology is delivering the best possible outcomes.
Key Responsibilities:
- Lead the day-to-day delivery of Managed Service Programmes (MSP) for clients across the globe, ensuring exceptional service and operational excellence.
- Take accountability for the successful fulfilment of contingent workforce demand, ensuring delivery against contractual objectives and service commitments.
- Lead governance meetings, providing insight, recommendations and strategic direction using operational and workforce data.
- Monitor programme performance through KPIs, SLAs and management information, identifying trends, risks and opportunities for continuous improvement.
- Use workforce data and reporting to solve operational challenges, influence decision-making and optimise programme performance.
- Manage third-party supplier relationships, ensuring contractual compliance, performance standards and quality of delivery are consistently achieved.
- Identify opportunities to enhance programme performance through process improvements, technology, automation and AI-driven solutions.
- Partner with clients to understand changing business priorities, adapting services and workforce strategies to meet evolving needs.
- Support the implementation of new services and programme enhancements, ensuring a seamless transition into business-as-usual operations.
- Collaborate with internal teams across Operations, Client Success, Technology, Recruitment, Finance and Digital to deliver an outstanding client experience.
- Support business growth by identifying opportunities to expand services and convert new client requirements into successful programme delivery.
Experience Required:
- Experience managing Managed Service Programmes (MSP), contingent workforce programmes, Statement of Work (SOW) or complex recruitment outsourcing solutions.
- A proven track record in client-facing account management, programme management or consulting roles.
- Strong operational governance experience, with the ability to establish controls, monitor performance and drive accountability.
- Commercial awareness with a continuous improvement mindset.
- Experience managing and developing third-party supplier relationships, including performance management and commercial discussions.
- Strong stakeholder management skills with the confidence to engage and influence senior leaders and executive-level clients.
- Experience using Vendor Management Systems (VMS) and workforce technology platforms.
- The ability to analyse operational data and turn insights into practical recommendations that improve performance.
Manager, Account Executive in Northampton employer: Talent Works
At Talent Works, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Located in Northampton, our hybrid work model allows for flexibility while ensuring you are part of a dynamic team dedicated to redefining Managed Service Programmes (MSP). With a strong focus on employee growth, we offer numerous opportunities for professional development and the chance to work with global clients, making a meaningful impact in the contingent workforce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Account Executive in Northampton
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Manager, Account Executive at Talent Works!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Talent Works or be willing to refer you for that Manager, Account Executive position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Talent Works who’s on the lookout for their next Manager, Account Executive star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Manager, Account Executive role at Talent Works!
We think you need these skills to ace Manager, Account Executive in Northampton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Talent Works. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Talent Works
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Talent Works. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
