At a Glance
- Tasks: Promote products and coordinate customer consultations to enhance engagement.
- Company: Join a rapidly growing, nationally recognised manufacturer with a stellar reputation.
- Benefits: Enjoy a competitive salary, free on-site parking, and a permanent role.
- Other info: Work Monday to Friday with occasional Saturdays in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Customer service experience, excellent phone skills, and a positive attitude required.
The predicted salary is between 26000 - 26000 £ per year.
Talent-UK are currently recruiting for a Customer Engagement Advisor for a well-established manufacturer in the Batley area. They are a rapidly growing nationally recognised business with a first-class reputation.
Due to the continued growth of the business, we are recruiting for a Customer Engagement Advisor on a permanent basis.
Responsibilities of the Customer Engagement Advisor:- Promoting company products and the home consultancy service that is offered.
- Converting catalogue requests into in-store/home consultation appointments via the telephone.
- Generating appointments and co-ordinating the appointments with the stores and home consultation advisors.
- Processing catalogue requests.
- Carrying out post sales calls.
- Supporting the Customer Service Team as and when required.
- Experience in a customer service preferably in a call centre or telesales environment.
- Excellent and professional telephone manner.
- Enthusiastic and has a "can do" attitude.
- Proficient in Microsoft Word, Office, and Emails.
- Ability to apply business and product knowledge to best advise customers.
- Salary: £26,000.00
- 37.5 hours per week
- Working Monday to Friday with the occasional Saturday required
- Permanent opportunity
- Free on-site parking
To apply for this role, please "click apply" and attach a copy of your CV.
Customer Engagement Advisor employer: Talent UK
Join a rapidly growing and nationally recognised manufacturer in Batley, where you will thrive in a supportive work culture that values your contributions. As a Customer Engagement Advisor, you will enjoy a competitive salary, permanent employment, and the opportunity to develop your skills while promoting innovative products. With free on-site parking and a Monday to Friday schedule, this role offers a perfect balance of work and life, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent UK:Your cover letter is your chance to shine! Tell us why you want to work at Talent UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent UK!
How to prepare for a job interview at Talent UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
