At a Glance
- Tasks: Promote products and coordinate customer consultations to enhance engagement.
- Company: Join a rapidly growing, nationally recognised manufacturer with a stellar reputation.
- Benefits: Enjoy a competitive salary, free on-site parking, and a permanent role.
- Other info: Work Monday to Friday with occasional Saturdays in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Customer service experience, excellent phone skills, and a positive attitude required.
The predicted salary is between 26000 - 26000 £ per year.
Talent-UK are currently recruiting for a Customer Engagement Advisor for a well-established manufacturer in the Batley area. They are a rapidly growing nationally recognised business with a first-class reputation.
Due to the continued growth of the business, we are recruiting for a Customer Engagement Advisor on a permanent basis.
Responsibilities of the Customer Engagement Advisor:- Promoting company products and the home consultancy service that is offered.
- Converting catalogue requests into in-store/home consultation appointments via the telephone.
- Generating appointments and co-ordinating the appointments with the stores and home consultation advisors.
- Processing catalogue requests.
- Carrying out post sales calls.
- Supporting the Customer Service Team as and when required.
- Experience in a customer service preferably in a call centre or telesales environment.
- Excellent and professional telephone manner.
- Enthusiastic and has a "can do" attitude.
- Proficient in Microsoft Word, Office, and Emails.
- Ability to apply business and product knowledge to best advise customers.
- Salary: £26,000.00
- 37.5 hours per week
- Working Monday to Friday with the occasional Saturday required
- Permanent opportunity
- Free on-site parking
To apply for this role, please "click apply" and attach a copy of your CV.
Customer Engagement Advisor employer: Talent UK
Join a rapidly growing and nationally recognised manufacturer in Batley, where you will thrive in a supportive work culture that values your contributions. As a Customer Engagement Advisor, you will enjoy a competitive salary, permanent employment, and the opportunity to develop your skills while promoting innovative products. With free on-site parking and a Monday to Friday schedule, this role offers a perfect balance of work and life, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Advisor
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially the home consultancy service. This will help you sound knowledgeable and enthusiastic during your conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be converting catalogue requests into appointments, make sure you can communicate clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your 'can do' attitude! During interviews or calls, share examples of how you've tackled challenges in previous customer service roles. Positivity goes a long way in customer engagement!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Engagement Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially if you've worked in a call centre or telesales. We want to see how your skills match the role of a Customer Engagement Advisor!
Show Off Your Enthusiasm:In your cover letter, let your personality shine through! We love candidates with a 'can do' attitude, so share examples of how you've gone above and beyond in previous roles.
Be Professional:Since you'll be communicating with customers over the phone, it's crucial to demonstrate a professional telephone manner in your application. Consider mentioning any relevant experiences that showcase this skill.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and get you one step closer to joining our fantastic team.
How to prepare for a job interview at Talent UK
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since the role involves a lot of telephone communication, practice your phone manner. Try mock calls with friends or family, focusing on clarity, enthusiasm, and professionalism. This will help you feel more confident during the actual interview.
✨Prepare for Common Questions
Think about the typical questions you might face, especially those related to customer service scenarios. Prepare specific examples from your past experience that demonstrate your problem-solving skills and 'can do' attitude. This will make your answers more impactful.
✨Showcase Your Tech Savvy
As proficiency in Microsoft Office is essential, be ready to discuss your experience with these tools. You could even mention any specific projects where you used them effectively. This will highlight your ability to adapt and thrive in a tech-driven environment.
