At a Glance
- Tasks: Manage customer enquiries and coordinate orders for a seamless experience.
- Company: Leading international manufacturer known for high-quality workplace solutions.
- Benefits: Competitive salary, pension scheme, life assurance, and company events.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 27000 - 29000 £ per year.
Our client is a leading international manufacturer with a strong reputation for delivering high-quality workplace solutions to customers across the UK and Europe. Due to continued growth, they are seeking a Customer Service Co-ordinator to join their busy and supportive team based in Mirfield. This is an excellent opportunity for an organised and customer-focused professional who enjoys managing customer relationships, coordinating orders and deliveries, and ensuring an exceptional customer experience from start to finish.
The Role
As a Customer Service Co-ordinator, you will be responsible for managing customer enquiries and overseeing the order journey from placement through to successful delivery. Working closely with internal departments and external logistics partners, you will ensure orders are processed accurately, customers are kept informed, and any issues are resolved promptly. This role requires strong organisational skills, excellent communication, and the ability to coordinate multiple tasks within a fast-paced environment.
Key Responsibilities
- Manage customer enquiries via telephone, email, and CRM systems.
- Process and coordinate customer orders accurately and efficiently.
- Monitor order progress and provide proactive updates to customers.
- Coordinate deliveries with customers, warehouses, transport providers, and installation teams.
- Liaise with logistics partners to ensure timely and efficient order fulfilment.
- Resolve customer queries relating to orders, deliveries, returns, and product issues.
- Maintain accurate records of customer interactions and order activity.
- Support sample requests and coordinate fulfilment requirements.
- Work closely with Sales, Finance, Logistics, and Customer Service teams to deliver a seamless customer experience.
- Investigate and manage non-conformance issues, coordinating resolutions and customer communications.
About You
The successful candidate will have:
- Previous experience in a Customer Service Co-ordinator, Customer Service Advisor, Customer Support, Order Processing, Sales Support, or Administration role.
- Strong customer service and relationship management skills.
- Excellent organisational abilities with strong attention to detail.
- Experience using CRM systems and Microsoft Office, particularly Excel and Outlook.
- Strong problem-solving skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- A proactive and professional approach with a commitment to delivering outstanding customer service.
- Experience within a B2B environment, logistics coordination, order management, or supply chain administration would be advantageous but is not essential.
Benefits
- Competitive salary of £27,000 - £29,000 per annum.
- Company pension scheme.
- Employee Assistance Programme.
- Life assurance.
- Company events.
- Cycle to Work Scheme.
- Free on-site parking.
If you are a highly organised and customer-focused professional looking for your next opportunity, we would love to hear from you. Apply today for immediate consideration.
Customer Service Co-ordinator in Liversedge employer: Talent-UK Ltd
Join a leading international manufacturer in Mirfield, where you will be part of a dynamic and supportive team dedicated to delivering exceptional workplace solutions. With a strong focus on employee growth, the company offers competitive salaries, a comprehensive benefits package including a pension scheme and life assurance, and opportunities for professional development in a fast-paced environment. Experience a collaborative work culture that values customer relationships and ensures every team member plays a vital role in achieving outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Liversedge
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and how you can contribute to their success. This not only demonstrates your interest but also helps you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for organised and customer-focused professionals like you, so don’t hesitate to hit that apply button!
We think you need these skills to ace Customer Service Co-ordinator in Liversedge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and organisational skills. Use keywords from the job description to show that you’re a perfect fit for the Customer Service Co-ordinator role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've managed customer relationships and resolved issues in the past. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Clear, concise language will help us see that you can keep customers informed and happy.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Talent-UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to manage customer relationships effectively.
✨Be Organised and Detail-Oriented
As a Customer Service Co-ordinator, organisation is key. Bring a notebook with you to jot down important points during the interview. Also, be ready to discuss how you manage multiple tasks and ensure accuracy in your work, as this will be crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
