At a Glance
- Tasks: Promote products and coordinate customer consultations to enhance engagement.
- Company: Join a rapidly growing, nationally recognised manufacturer with a stellar reputation.
- Benefits: Enjoy a competitive salary, free on-site parking, and a permanent role.
- Other info: Work Monday to Friday with occasional Saturdays in a supportive team environment.
- Why this job: Make a real impact by connecting customers with our exceptional products and services.
- Qualifications: Customer service experience, excellent phone skills, and a positive attitude required.
The predicted salary is between 26000 - 26000 £ per year.
Talent-UK are currently recruiting for a Customer Engagement Advisor for a well-established manufacturer in the Batley area. They are a rapidly growing nationally recognised business with a first-class reputation.
Due to the continued growth of the business, we are recruiting for a Customer Engagement Advisor on a permanent basis.
Responsibilities of the Customer Engagement Advisor:
- Promoting company products and the home consultancy service that is offered.
- Converting catalogue requests into in-store/home consultation appointments via the telephone.
- Generating appointments and co-ordinating the appointments with the stores and home consultation advisors.
- Processing catalogue requests.
- Carrying out post sales calls.
- Supporting the Customer Service Team as and when required.
Experience of the Customer Engagement Advisor:
- Experience in a customer service preferably in a call centre or telesales environment.
- Excellent and professional telephone manner.
- Enthusiastic and has a "can do" attitude.
- Proficient in Microsoft Word, Office, and Emails.
- Ability to apply business and product knowledge to best advise customers.
What is on offer:
- Salary: £26,000.00
- 37.5 hours per week
- Working Monday to Friday with the occasional Saturday required
- Permanent opportunity
- Free on-site parking
To apply for this role, please "click apply" and attach a copy of your CV.
This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position, and we have your consent to do so.
Customer Engagement Advisor in Heckmondwike employer: Talent-UK Ltd
Join a rapidly growing and nationally recognised manufacturer in Batley, where you will thrive in a supportive work culture that values employee development and offers a permanent role as a Customer Engagement Advisor. With a competitive salary of £26,000 and benefits like free on-site parking, this is an excellent opportunity to enhance your customer service skills while contributing to a first-class team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Advisor in Heckmondwike
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially the home consultancy service. This will help you sound knowledgeable and enthusiastic during your conversations.
✨Tip Number 2
Practice your phone skills! Since you'll be converting catalogue requests into appointments, make sure you can communicate clearly and professionally. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your 'can do' attitude! Employers love candidates who are positive and proactive. Share examples of how you've gone above and beyond in previous roles during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Customer Engagement Advisor in Heckmondwike
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially if you've worked in a call centre or telesales. We want to see how your skills match the role of a Customer Engagement Advisor!
Show Off Your Enthusiasm:In your cover letter, let your personality shine through! We love candidates with a 'can do' attitude, so share examples of how you've gone above and beyond in previous roles.
Be Professional:Since you'll be communicating with customers over the phone, it's crucial to demonstrate a professional telephone manner in your application. Consider mentioning any relevant experiences that showcase this skill.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and get you started on your journey to becoming a Customer Engagement Advisor.
How to prepare for a job interview at Talent-UK Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since this role involves a lot of telephone communication, practice your phone manner. Try role-playing with a friend or family member to get comfortable with promoting products and converting requests into appointments. A friendly and professional tone can make all the difference!
✨Show Off Your Customer Service Experience
Be ready to discuss your previous customer service roles, especially if you've worked in a call centre or telesales environment. Prepare specific examples of how you've handled customer inquiries or resolved issues, as this will demonstrate your capability for the Customer Engagement Advisor position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.
