Consumer Service Co-ordinator for our Ecommerce Customer Service team based in Ravensthorpe (office-based, full time). Monday - Friday 8.30am - 5pm The role is offered on a Fixed term contract for around 4-6 months to cover their busy period - however there is a possibility of a permanent role too This is a fast-paced, high-volume B2C ecommerce role and we are specifically looking for candidates who have worked within ecommerce or marketplace environments in particular Amazon rather than general call centre backgrounds. Key experience required: High-volume ecommerce or direct-to-consumer customer service Experience handling queries across email, live chat and marketplace portals Comfortable working to clear SLAs and response time targets Strong written communication skills Confident resolving complaints, returns and refund queries end-to-end Used to working cross-functionally with warehouse, logistics or supply chain teams Desirable but highly advantageous: Amazon Seller or Vendor Central exposure Understanding of marketplace performance metrics and compliance Experience working in environments where service levels directly impact commercial performance Zendesk experience would be highly advantageous We are looking for someone proactive, resilient and accountable who can take ownership of cases and operate with pace and accuracy. This is not a script-led call centre role. This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so. INDM
Ecommerce Customer Service Coordinator employer: Talent-UK Ltd
Join a dynamic manufacturing company located on the outskirts of Dewsbury, where you will play a pivotal role as a Quality Team Leader. With a strong commitment to quality and continuous improvement, the company fosters a collaborative work culture that encourages professional growth and development. Employees benefit from competitive salaries, a supportive environment, and the opportunity to make a meaningful impact across two sites, ensuring high standards and customer satisfaction.
