At a Glance
- Tasks: Assist customers with inquiries and ensure a top-notch shopping experience.
- Company: Join a successful manufacturing business in a dynamic ecommerce environment.
- Benefits: Competitive salary, full-time hours, and a supportive team culture.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Be the frontline hero in enhancing customer satisfaction and driving improvements.
- Qualifications: Experience in high-volume ecommerce customer service and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Talent-UK are recruiting on behalf of their client, a successful manufacturing business for a full time consumer ecommerce service coordinator, the role comes with a competitive salary DOE, and is based in Ravensthorpe. Hours of work are 37.5hrs per week Full time, Mon-Thurs 8:30-17:00, Fri 8:30-15:45. As this is an ecommerce operation, weekend working is a requirement of the role; this will be rota-based weekend support with a weekday off in lieu.
This is a fast-paced, high-volume B2C ecommerce role and we are specifically looking for candidates who have worked within ecommerce or marketplace environments rather than general call centre backgrounds. As consumer service co-ordinator, you are a frontline professional responsible for providing assistance, guidance, and support to customers. Your primary role is to address customer inquiries, resolve issues, and ensure a positive and satisfying customer experience. You will consistently put the customer at the heart of everything that you do.
You will be expected to play an active part in adding value at every stage of each process and interaction with internal stakeholders and customers/consumers throughout the order journey. You will be expected to display a passion for exceeding the expectations of our customers/consumers and contribute toward delivering ongoing improvements to enhance the customer/consumer experience and customer service department.
The key tasks, responsibilities and accountabilities for the post holder include:
- Manage B2C consumer queries via online platforms
- Keeping in contact with customers to inform them of the progress of their orders
- Issuing credits or replacement products where necessary
- Collaborate with team members to enhance service delivery and improve customer satisfaction
- Liaising with the warehouse team to check stock availability and order progress
- Liaising with supply chain team to check item availability and lead times
- Working closely with the sales team, suppliers, manufacturers and of course customers
- Respond to customer inquiries via email, social media and live chat in a timely and professional manner
- Provide information about products to help customers make informed decisions
- Follow up with customers to ensure their needs are met and issues resolved
- Follow up with consumers via the phone to support with query resolution
- Processing the relevant info through internal systems
Key experience required:
- High-volume ecommerce or direct-to-consumer customer service
- Experience handling queries across email, live chat and marketplace portals
- Strong written communication skills
- Confident resolving complaints, returns and refund queries end-to-end
- Used to working cross-functionally with warehouse, logistics or supply chain teams
Desirable but highly advantageous:
- Amazon Seller or Vendor Central exposure
- Understanding of marketplace performance metrics and compliance
- Experience working in environments where service levels directly impact commercial performance
- Zendesk experience would be highly advantageous
We are looking for someone proactive, resilient and accountable who can take ownership of cases and operate with pace and accuracy. This is not a script-led call centre role.
Consumer Service Co-ordinator employer: Talent-UK Ltd
Join a thriving manufacturing business in Ravensthorpe as a Consumer Service Co-ordinator, where you will be part of a dynamic team dedicated to delivering exceptional customer experiences. With a competitive salary and a supportive work culture that values collaboration and continuous improvement, this role offers ample opportunities for personal and professional growth in the fast-paced world of ecommerce. Embrace the chance to make a real impact while enjoying a balanced work schedule that includes a weekday off in lieu for weekend support.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Service Co-ordinator
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Talent-UK Ltd are looking for when hiring for a Consumer Service Co-ordinator.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Talent-UK Ltd for the Consumer Service Co-ordinator, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Talent-UK Ltd as a Consumer Service Co-ordinator, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Talent-UK Ltd’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Consumer Service Co-ordinator.
We think you need these skills to ace Consumer Service Co-ordinator
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Talent-UK Ltd, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Talent-UK Ltd's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Talent-UK Ltd. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Talent-UK Ltd
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Talent-UK Ltd uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Talent-UK Ltd. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
