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- Tasks: Assist customers with inquiries and ensure a smooth order journey.
- Company: Join a successful manufacturing business focused on customer satisfaction.
- Benefits: Competitive salary up to £30k, flexible working hours, and a supportive team environment.
- Why this job: Be the frontline hero in enhancing customer experiences and making a real impact.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Flexible working options available; consider 3-4 days a week with weekend shifts.
The predicted salary is between 24000 - 36000 £ per year.
Talent-UK are recruiting on behalf of their client, a successful manufacturing business for a full time consumer ecommerce service coordinator, the role comes with a competitive salary of up to 30k per annum doe, and is based in Ravensthorpe. Hours of work are 37.5hrs per week ( to be confirmed) Ideally looking for someone he can work 3 days per week and then Saturday and Sunday if possible but will consider Monday to Friday or 4 days and 1 weekend day. As consumer service co-ordinator, you are a frontline professional responsible for providing assistance, guidance, and support to customers. Your primary role is to address customer inquiries, resolve issues, and ensure a positive and satisfying customer experience. You will consistently put the customer at the heart of everything that you do. You will be expected to play an active part in adding value at every stage of each process and interaction with internal stakeholders and customers/consumers throughout the order journey. You will be expected to display a passion for exceeding the expectations of our customers/consumers and contribute toward delivering ongoing improvements to enhance the customer/consumer experience and customer service department. The key tasks, responsibilities and accountabilities for the post holder include: • Manage B2C consumer queries via online platforms • Keeping in contact with customers to inform them of the progress of their orders • Issuing credits or replacement products where necessary • Collaborate with team members to enhance service delivery and improve customer satisfaction • Liaising with the warehouse team to check stock availability and order progress • Liaising with supply chain team to check item availability and lead times • Working closely with the sales team, suppliers, manufacturers and of course customers. • Respond to customer inquiries via email, social media and live chat in a timely and professional manner • Provide information about products to help customers make informed decisions. • Follow up with customers to ensure their needs are met and issues resolved. • Follow up with consumers via the phone to support with query resolution • Processing the relevant info through internal systems This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so
Consumer Ecommerce Service Coordinator employer: Talent-UK Ltd
Contact Detail:
Talent-UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Ecommerce Service Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in consumer e-commerce. Understanding current market dynamics and customer preferences will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you to showcase your ability to resolve issues and provide excellent service during the interview process.
✨Tip Number 3
Network with professionals in the e-commerce sector. Attend relevant events or join online forums to connect with others in the industry, which could lead to valuable insights and potential referrals for the position.
✨Tip Number 4
Research the company’s values and customer service philosophy. Being able to align your personal values with theirs during discussions can significantly enhance your chances of making a positive impression.
We think you need these skills to ace Consumer Ecommerce Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Consumer Ecommerce Service Coordinator position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly in e-commerce settings. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your commitment to exceeding customer expectations. Provide specific examples of how you've successfully resolved customer inquiries or improved service delivery in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Talent-UK Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Consumer Ecommerce Service Coordinator. Familiarise yourself with managing B2C consumer queries and the importance of customer satisfaction in your role.
✨Showcase Your Communication Skills
Since this role involves liaising with customers via various platforms, be prepared to demonstrate your excellent communication skills. Practice responding to common customer inquiries and think about how you would handle difficult situations.
✨Highlight Team Collaboration
Emphasise your ability to work collaboratively with different teams, such as sales, warehouse, and supply chain. Share examples from your past experiences where teamwork led to improved service delivery or customer satisfaction.
✨Demonstrate Customer-Centric Mindset
Prepare to discuss how you put the customer at the heart of everything you do. Think of specific instances where you went above and beyond to exceed customer expectations and how you contributed to enhancing the overall customer experience.