At a Glance
- Tasks: Manage customer enquiries and coordinate orders for a seamless experience.
- Company: Leading international manufacturer known for high-quality workplace solutions.
- Benefits: Competitive salary, pension scheme, life assurance, and company events.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Join a supportive team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 29000 - 29000 £ per year.
Our client is a leading international manufacturer with a strong reputation for delivering high-quality workplace solutions to customers across the UK and Europe. Due to continued growth, they are seeking a Customer Service Co-ordinator to join their busy and supportive team based in Mirfield. This is an excellent opportunity for an organised and customer-focused professional who enjoys managing customer relationships, coordinating orders and deliveries, and ensuring an exceptional customer experience from start to finish.
The Role
As a Customer Service Co-ordinator, you will be responsible for managing customer enquiries and overseeing the order journey from placement through to successful delivery. Working closely with internal departments and external logistics partners, you will ensure orders are processed accurately, customers are kept informed, and any issues are resolved promptly. This role requires strong organisational skills, excellent communication, and the ability to coordinate multiple tasks within a fast-paced environment.
Key Responsibilities
- Manage customer enquiries via telephone, email, and CRM systems.
- Process and coordinate customer orders accurately and efficiently.
- Monitor order progress and provide proactive updates to customers.
- Coordinate deliveries with customers, warehouses, transport providers, and installation teams.
- Liaise with logistics partners to ensure timely and efficient order fulfilment.
- Resolve customer queries relating to orders, deliveries, returns, and product issues.
- Maintain accurate records of customer interactions and order activity.
- Support sample requests and coordinate fulfilment requirements.
- Work closely with Sales, Finance, Logistics, and Customer Service teams to deliver a seamless customer experience.
- Investigate and manage non-conformance issues, coordinating resolutions and customer communications.
About You
The successful candidate will have:
- Previous experience in a Customer Service Co-ordinator, Customer Service Advisor, Customer Support, Order Processing, Sales Support, or Administration role.
- Strong customer service and relationship management skills.
- Excellent organisational abilities with strong attention to detail.
- Experience using CRM systems and Microsoft Office, particularly Excel and Outlook.
- Strong problem-solving skills with the ability to manage multiple priorities.
- Excellent verbal and written communication skills.
- A proactive and professional approach with a commitment to delivering outstanding customer service.
- Experience within a B2B environment, logistics coordination, order management, or supply chain administration would be advantageous but is not essential.
Benefits
- Competitive salary of £27,000 - £29,000 per annum.
- Company pension scheme.
- Employee Assistance Programme.
- Life assurance.
- Company events.
- Cycle to Work Scheme.
- Free on-site parking.
If you are a highly organised and customer-focused professional looking for your next opportunity, we would love to hear from you. Apply today for immediate consideration.
Customer Service Co-ordinator in Brighouse employer: Talent-UK Ltd
Join a dynamic manufacturing company located on the outskirts of Dewsbury, where you will play a pivotal role as a Quality Team Leader. With a strong commitment to quality and continuous improvement, the company fosters a collaborative work culture that encourages professional growth and development. Employees benefit from competitive salaries, a supportive environment, and the opportunity to make a meaningful impact across two sites, ensuring high standards and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co-ordinator in Brighouse
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent-UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent-UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Co-ordinator in Brighouse
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent-UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Talent-UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent-UK Ltd!
How to prepare for a job interview at Talent-UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
