At a Glance
- Tasks: Delight customers by managing enquiries and resolving issues with a personal touch.
- Company: Join a supportive team focused on exceptional customer experiences.
- Benefits: Enjoy competitive pay, pension, holiday entitlement, and free parking.
- Other info: Dynamic role with opportunities for growth and a friendly work environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and excellent communication skills required.
Location: Batley
Salary: £12.50 per hour
Job Type: Temp to Perm
Hours of work: 37.5 hours per week Monday to Friday 9am-5pm, 1 Saturday on a Rotation (1 in 4 weeks). There is a requirement to cover some Bank Holidays.
Benefits: Pension, Holiday entitlement, overtime paid at a higher rate, discretionary company bonus, health cash plan, onsite canteen and free parking.
The Customer Service Advisor is often the first and last touchpoint of the customer journey, so ensuring a personal and seamless experience is essential. Unlike other Customer Call Centres, the role is not about getting through large volumes of calls; every customer contact counts and each one is unique. They want every customer to feel as though they are truly valued.
Main purpose of the role: The role will be varied, no one customer experience is the same. Your primary function will be to delight each and every customer through effectively managing their enquiries, issues or complaints in a calm and timely manner.
Key responsibilities:
- Deliver excellent customer service at all times.
- Utilising relevant data management systems to effectively service and record customer contacts.
- Communicating with customers both verbally and written at length to obtain accurate and relevant information, offering advice and support, and completing all accompanying administration.
- Resolving customer enquiries and complaints.
- Complaint handling including investigation and resolution.
- Produce written responses to customers.
- Process customer repairs.
- Process refunds and replacement orders.
- Handling of pre-sale enquiries, including being able to advise customers across all product ranges.
- Inputting of mail orders.
- Handling internal queries from stores and home visit teams.
- Enhance the performance of the business by converting warm leads into either store or home visit appointments.
- Booking and scheduling of customer appointments.
- Booking deliveries onto the internal CRM.
- Investigating and locating lost stock at carriers and warehouses.
Position requirements/Qualifications:
- Previous experience of working in a similar role and a proven track record in successful Customer Services both telephone based and via written communication.
- Previous experience in a customer contact role with call handling experience.
- Excellent telephone manner.
- Must be able to demonstrate resilience and be self-sufficient.
- Adaptable to change and good time management skills.
- Good IT skills are required including proficiency in Microsoft Office.
- Good listening skills and excellent interpersonal/communication skills.
Customer Service Advisor in Batley employer: Talent-UK Ltd
At Talent-UK Ltd, we pride ourselves on being an excellent employer by fostering a supportive work culture that values communication and teamwork. Located in Batley, our part-time Customer Engagement Specialist role offers competitive pay, permanent contracts, and the convenience of free on-site parking, alongside opportunities for professional growth and development within a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Batley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent-UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent-UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Batley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent-UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Talent-UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent-UK Ltd!
How to prepare for a job interview at Talent-UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
