At a Glance
- Tasks: Be the first point of contact for customers via phone and email, resolving queries efficiently.
- Company: Join a friendly, dynamic team at a growing company in Batley.
- Benefits: Earn £26-£27k plus bonuses, enjoy great staff discounts and career progression.
- Other info: Located near Batley train station with free onsite parking and annual pay reviews.
- Why this job: Make a real difference in customer service while developing your skills in a supportive environment.
- Qualifications: Previous office experience and excellent communication skills are essential.
Talent-UK are recruiting for a full time, permanent Customer Service Advisor for a client in Batley. £26 - £27k basic with opportunity of an additional annual bonus. Monday - Friday - 9am - 5pm.
Are you looking for a rewarding role? Do you have experience working in an office? Do you have experience with inbound calls? Do you have an eye for detail? If so, this is a great opportunity for you!
As a Customer Service Advisor, we want you to bring your skills, knowledge and previous experience to the team. You'll need to demonstrate your experience whilst dealing with our customers. They are a small friendly busy team with a positive can-do attitude. This is a non customer facing role working in the expanding head office based in Batley, West Yorkshire.
Duties:
- Being the first point of contact to all new or existing customers, either over the phone or via email.
- Dealing with a wide range of enquiries from pre sales, chasing orders, dealing with complaints, escalations to after sales.
- Liaising with internal departments in order to resolve all customer queries fast and efficiently.
- Liaise with third party suppliers/courier to resolve all customer queries fast and efficiently.
- Chasing deliveries.
- Arranging transport.
- Element of administration to the role, updating systems, maintaining customer details and accounts.
- Complaint handling.
Skills required:
- Previous office experience.
- Sales experience is an advantage.
- Inbound calls and emails in a similar role would be ideally suited to the position.
- Online Web Chat - Advantage but not essential as training will be provided.
- Excellent communication skills, both written and verbal.
- Computer literate.
- Good numerical skills and attention to detail.
- CRM experience an advantage.
- Zendesk Experience an advantage.
- You will have the ability to listen and to think on your feet.
- You will enjoy working in a small, friendly team and be approachable in nature.
- A can-do attitude.
Benefits:
- Excellent career progression.
- Great staff discounts.
- High spec systems.
- Loyalty schemes.
- Annual pay reviews.
- Located near to Batley train station, so great transport to us.
- Free onsite parking.
- Opportunity to earn £5,000 to £8,000 in bonuses a year.
This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer.
Customer Service Administrator in Batley employer: Talent-UK Ltd
Join a dynamic manufacturing company located on the outskirts of Dewsbury, where you will play a pivotal role as a Quality Team Leader. With a strong commitment to quality and continuous improvement, the company fosters a collaborative work culture that encourages professional growth and development. Employees benefit from competitive salaries, a supportive environment, and the opportunity to make a meaningful impact across two sites, ensuring high standards and customer satisfaction.
