At a Glance
- Tasks: Manage client accounts, renewals, and upsell opportunities in a dynamic SaaS environment.
- Company: Join a vibrant agency team in Farringdon, London with a friendly culture.
- Benefits: Competitive salary with uncapped earnings, hybrid work, and 25 days holiday plus your birthday off.
- Other info: Enjoy office perks, company socials, and excellent career growth opportunities.
- Why this job: Build strong client relationships and make an impact while earning great rewards.
- Qualifications: Confident communicator with strong organisational skills; experience in sales is a plus.
The predicted salary is between 32000 - 35000 £ per year.
Our client is looking for an Account Manager to join their Agency team, working with PR, Marketing and Public Affairs clients to renew, retain and grow existing business.
The role could suit someone already in Account Management, Sales or client-facing roles but previous experience is not essential. More important is your attitude - desire, intelligence, confidence and adaptability - to build trust quickly and engage clients confidently over phone and video. SaaS experience is a bonus, not a requirement.
This role will:
- Own renewals across a portfolio of Agency clients, with responsibility for retention and upsell revenue.
- Build strong relationships with clients, understand their goals, and identify where additional products or services could add value.
- Manage onboarding for new clients alongside the Implementation team and support them in gaining maximum value from the platform.
- Handle day-to-day client queries around product, usability and contracts with professionalism and urgency.
- Track adoption, spot natural upsell opportunities, and manage your pipeline accurately in the CRM (Salesforce).
This role needs:
- A smart, engaging communicator who is confident building relationships with clients, primarily over phone and video calls.
- Strong organisational skills and the ability to manage multiple priorities, clients and opportunities at once.
- Commercial awareness and the confidence to influence decisions, manage objections, and drive deals forward.
- A proactive, self-starting attitude and genuine desire to succeed.
Desirable, not essential: experience in a quota-carrying Sales or Account Management role, SaaS exposure, experience with tools like Salesforce / Salesloft / Intercom. Bonus: experience in PR / Marketing / Communications.
This role offers:
- Up to £70k package: £32k–£35k base salary with uncapped OTE, typically double base through retention and upsell commission.
- Hybrid working with 2 days a week in the Farringdon office.
- 25 days holiday + public holidays, plus your birthday off.
- Benefits including life assurance, opt-in private healthcare, dental, Perkbox, cycle scheme, workplace nursery scheme, season ticket loan and SmartHealth benefits.
- A friendly, sociable culture with office perks, company socials, and regular sales incentives.
If you're looking for a role where you can build relationships, grow accounts, and earn well by retaining and expanding business, this could be a brilliant next step.
Account Manager in London employer: Talent Tribe
Join a dynamic team as an Account Manager in the heart of Farringdon, where you'll thrive in a supportive and sociable work culture that values your growth and success. With a competitive package including uncapped OTE and a range of benefits such as private healthcare and generous holiday allowances, this role offers you the opportunity to build meaningful client relationships while enjoying a hybrid working model. Embrace a workplace that encourages collaboration, celebrates achievements, and provides ample opportunities for professional development.
