At a Glance
- Tasks: Oversee delivery of technical services and build strong client relationships.
- Company: Join a leading company focused on exceptional customer experiences.
- Benefits: Competitive salary, travel opportunities, and professional growth.
- Other info: Dynamic role with opportunities for travel and career advancement.
- Why this job: Make a real impact by ensuring top-notch service delivery for major clients.
- Qualifications: Degree educated with experience in managing high-value customer accounts.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking an experienced Service Delivery Manager to join our client in a key account management role, overseeing the successful delivery of technical services across two major customer accounts.
This is not a business development or new business position.
Instead, you will focus on building strong, long-term client relationships, ensuring contractual commitments are met, and delivering an exceptional customer experience.
Working closely with internal teams and customers, you will combine commercial awareness with operational excellence to ensure service performance aligns with contractual obligations.
You will monitor KPIs, manage Service Level Agreements (SLAs), identify opportunities for service enhancement, and present solutions that add value to your customers.
About You The successful candidate will ideally be degree educated and have previous experience within a technical service environment, managing high-value customer accounts with fixed contractual agreements.
You will possess exceptional attention to detail, with a thorough understanding of contractual documentation and the ability to quickly interpret contractual clauses to ensure compliance and effective service delivery.
As the role involves regular visits to customer sites, you should be comfortable travelling as required.
Key Responsibilities Develop an...
Service Delivery Manager employer: TALENT TREND RECRUITMENT LTD
Join a dynamic and supportive team as a Service Delivery Manager, where your expertise will be valued in fostering long-term client relationships and ensuring exceptional service delivery. Our company prioritises employee growth through continuous training and development opportunities, while our collaborative work culture encourages innovation and teamwork. Located in a vibrant area, we offer a unique blend of professional challenges and a fulfilling work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
TALENT TREND RECRUITMENT LTD Recruitment Team
