At a Glance
- Tasks: Coordinate Incident & Problem Management processes and improve ticket quality in a dynamic environment.
- Company: Join a leading company transforming warehouse and supply chain operations.
- Benefits: Competitive daily rate, flexible working options, and a chance to make an impact.
- Other info: Opportunity for career growth in a fast-paced, supportive team.
- Why this job: Drive resolution and enhance operational efficiency while developing your management skills.
- Qualifications: Experience in Incident & Problem Management and familiarity with ITIL processes required.
- Interim Incident & Problem Manager - Contract
- £475-£525 per day | 3-6 months | On-site/Hybrid
- Talent Today are looking for an experienced
Interim Incident & Problem Manager to support a major warehouse and supply chain transformation programme
The role will bring greater structure, governance and control to Incident and Problem Management within a busy operational environment.
Key Responsibilities
- Own and coordinate
Incident & Problem Management processes.
- Manage incident life cycles through
- Service Now
- Improve ticket quality, hygiene, updates and closure times.
- Identify recurring incidents and link them to formal Problem records.
- Coordinate
Root Cause Analysis (RCA) and permanent resolution.
- Work closely with Operational Support and Hypercare teams.
- Provide clear reporting, escalation and stakeholder communication.
- Support Major Incident Management when required.
What We're Looking For
- Strong
Incident & Problem Management experience.
- Good understanding of
ITIL processes.
Service Now or similar ITSM platform experience.
- Excellent stakeholder management and communication.
- Strong process, data and reporting discipline.
- Warehouse/logistics experience is beneficial but not essential
This is not a hands-on technical support role.
You'll coordinate and drive resolution rather than diagnose or implement technical fixes.
Contract
3-6 months
Rate
Location
Predominantly on-site initially, with potential to move to circa 3 days on-site.
Start
- ASAP
- Interested? Please contact
Gary Wills at Talent Today with your latest CV, availability and day rate.
Talent Today are acting as a recruitment company in relation to this position
Incident & Problem Manager - ServiceNow in Northampton employer: Talent Today
At Talent Today, we pride ourselves on being an excellent employer by offering competitive day rates and flexible hybrid working arrangements that cater to the needs of our Manhattan Active WMS Consultants. Our supportive work culture fosters collaboration and innovation, while providing ample opportunities for professional growth within the logistics, retail, and supply chain sectors. Join us in Northampton and be part of a dynamic team that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Incident & Problem Manager - ServiceNow in Northampton
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Incident & Problem Manager - ServiceNow at Talent Today!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Talent Today or be willing to refer you for that Incident & Problem Manager - ServiceNow position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Talent Today who’s on the lookout for their next Incident & Problem Manager - ServiceNow star!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Incident & Problem Manager - ServiceNow role at Talent Today!
We think you need these skills to ace Incident & Problem Manager - ServiceNow in Northampton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Talent Today. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Talent Today
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Talent Today. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
