Inbound Sales & Service Advisor - Fully Remote
Inbound Sales & Service Advisor - Fully Remote

Inbound Sales & Service Advisor - Fully Remote

Newport Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support customers with appliance insurance and repair queries through inbound calls.
  • Company: Join a major UK insurance company trusted by millions.
  • Benefits: Enjoy remote work, generous bonuses, 33 days holiday, and health benefits.
  • Why this job: Build a rewarding career in customer service and sales with training and progression opportunities.
  • Qualifications: Experience in customer service or sales is preferred; strong communication skills are essential.
  • Other info: Work from home with all equipment provided; shifts planned in advance.

The predicted salary is between 36000 - 60000 £ per year.

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Inbound Sales & Service Advisor – Fully Remote, Newport

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Client:

Talent Tent

Location:

Newport, United Kingdom

Job Category:

Other

EU work permit required:

Yes

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Job Reference:

31b79ffaec9e

Job Views:

10

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

Inbound Sales & Service Advisor – Remote, Start dates from August 2025

Key points

  • Major UK insurance company (trusted by millions)
  • Remote role, with all equipment provided
  • 37.5 hours per week, shift-based rota across 7 days (2 out of 5 weekends)
  • Average bonus: £400–£600/month (some teams higher, some lower – see below)
  • Great benefits, training and progression

Are you great with people, calm under pressure and ready to build a career in customer service and sales? If you’re looking for a fully remote role with proper training and progression – and where your personality and performance make a real impact – this could be a perfect fit.

The role in a nutshell

You’ll be joining one of five inbound customer service and sales teams, supporting customers with appliance insurance and repair queries. The calls are inbound – customers come to us – but you’ll still need to be confident in guiding conversations, spotting opportunities, and hitting targets.

Depending on the team, you might be:

  • Helping customers register a new appliance and offering extended protection
  • Assisting with repairs or account queries, and recommending extra cover
  • Retaining customers who are thinking of cancelling
  • Supporting Sky customers with their “Sky Protect” policies
  • Handling calls on behalf of brands like Beko

No matter the team, this is a busy, structured, compliance-led environment where empathy, communication and resilience are key.

You’ll have two weeks of initial training, with coaching and ongoing support from your Team Leader and colleagues. You\’ll be part of a large remote workforce, split into smaller supportive teams with daily huddles and regular 121s.

What experience do you need?

You don’t need to come from a regulated environment, but you do need to have:

  • Experience working directly with customers, ideally in a phone-based or sales role
  • Confidence working to targets or KPIs (call volume, conversion, etc.)
  • Strong communication skills and a proactive, positive attitude

If you’ve worked in outbound sales, retail, hospitality, customer service or other contact centre roles, you’ll likely settle in quickly. We will be looking for applications with some element of sales experience in order to progress.

For the best chance of being shortlisted, make sure your CV has dates and that any gaps are explained.

The reward

  • Generous monthly bonus (averages vary across teams: £400–£600+, with some roles offering more and the ability to earn far in excess of this for top performers)
  • Remote working with full equipment provided
  • 33 days holiday (including bank holidays which are a usual working day)
  • Clear progression into senior roles or lateral moves into other areas
  • Health and wellbeing schemes, insurance policy benefits, enhanced pension and salary sacrifice schemes
  • A career path within financial services – with real opportunities to grow
  • You must be based in the UK with the right to work
  • You’ll need a quiet place to work from home and reliable broadband – all other kit is provided
  • You’ll be working shifts across a 7-day rota, with most teams working 2 out of every 5 weekends
  • Shifts are planned 4–6 weeks in advance and won’t go later than 8pm
  • You’ll need experience in customer service or sales, ideally with 12+ months in a targeted or phone-based role – though we’re open to different backgrounds if you’ve got the right attitude

Final point

Remote working isn’t for everyone. It takes a self-starter mindset, strong communication and the ability to bounce back when calls get tough. If you’re someone who thrives with structure, wants stability, and still gets a buzz from helping people (and getting rewarded for it), we’d love to hear from you.

Recruitment Process

The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:

  • Online application (5 mins)
  • Video call with one of the Talent Tent team (15 mins)
  • Online assessment (30 mins)
  • Client interview (60 mins)

We\’ll need to see proof of your right to work in the UK as part of the process.

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Inbound Sales & Service Advisor - Fully Remote employer: Talent Tent

Join a major UK insurance company that values its employees and offers a fully remote role as an Inbound Sales & Service Advisor. With comprehensive training, generous bonuses averaging £400-£600 per month, and clear pathways for career progression, you'll thrive in a supportive work culture that prioritises your growth and well-being. Enjoy the flexibility of remote work while being part of a dynamic team dedicated to delivering exceptional customer service.
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Contact Detail:

Talent Tent Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Inbound Sales & Service Advisor - Fully Remote

✨Tip Number 1

Familiarise yourself with the company and its products. Understanding the insurance and appliance repair sectors will help you engage confidently during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Practice your communication skills, especially over the phone. Since this role involves handling inbound calls, being articulate and clear will set you apart from other candidates.

✨Tip Number 3

Prepare for scenario-based questions that assess your customer service skills. Think of examples where you've successfully resolved issues or upsold products to customers, as these experiences are highly relevant.

✨Tip Number 4

Showcase your ability to work under pressure. This role requires resilience and the ability to handle challenging situations, so be ready to discuss how you've managed stress in previous roles.

We think you need these skills to ace Inbound Sales & Service Advisor - Fully Remote

Customer Service Experience
Sales Skills
Strong Communication Skills
Confidence in Guiding Conversations
Ability to Work to Targets and KPIs
Empathy
Resilience
Proactive Attitude
Time Management
Problem-Solving Skills
Adaptability to Change
Team Collaboration
Self-Motivation
Attention to Detail

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Include specific examples of how you've met targets or KPIs in previous roles, as this is crucial for the Inbound Sales & Service Advisor position.

Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and proactive attitude. Mention your ability to handle pressure and provide examples of how you've successfully guided conversations with customers in the past.

Highlight Remote Work Skills: Since this is a fully remote role, emphasise any previous remote work experience or skills that demonstrate your ability to work independently. Mention your self-starter mindset and how you manage your time effectively.

Prepare for the Online Assessment: Familiarise yourself with common assessment formats used in customer service roles. Practice situational judgement tests and role-play scenarios that may be part of the online assessment to showcase your problem-solving skills.

How to prepare for a job interview at Talent Tent

✨Showcase Your Customer Service Skills

Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and how you’ve turned challenging situations into positive outcomes.

✨Demonstrate Sales Experience

Even if your previous roles weren't strictly sales-focused, think about times when you've upsold or recommended products. Be ready to discuss your experience with targets and KPIs, as this will show your potential employer that you can thrive in a performance-driven environment.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving abilities and how you would handle specific customer scenarios. Practise answering these types of questions using the STAR method (Situation, Task, Action, Result) to structure your responses effectively.

✨Research the Company and Its Products

Familiarise yourself with the major UK insurance company and its offerings, especially related to appliance insurance and repair. This knowledge will not only help you answer questions more confidently but also demonstrate your genuine interest in the role and the company.

Inbound Sales & Service Advisor - Fully Remote
Talent Tent
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  • Inbound Sales & Service Advisor - Fully Remote

    Newport
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-07-28

  • T

    Talent Tent

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