Inbound Sales & Service Advisor - Fully Remote
Inbound Sales & Service Advisor - Fully Remote

Inbound Sales & Service Advisor - Fully Remote

Birmingham Full-Time 36000 - 60000 £ / year (est.) No home office possible
Go Premium
T

At a Glance

  • Tasks: Support customers with appliance insurance and repair queries through inbound calls.
  • Company: Join a major UK insurance company trusted by millions, offering a supportive remote work environment.
  • Benefits: Enjoy a generous monthly bonus, 33 days holiday, and full equipment provided for remote work.
  • Why this job: Build a rewarding career in customer service and sales with training, progression, and a positive team culture.
  • Qualifications: Experience in customer service or sales is preferred; strong communication skills and a proactive attitude are essential.
  • Other info: Work shifts across a 7-day rota, with most teams working 2 out of every 5 weekends.

The predicted salary is between 36000 - 60000 £ per year.

Social network you want to login/join with:

Inbound Sales & Service Advisor – Fully Remote, Birmingham

col-narrow-left

Client:

Talent Tent

Location:

Birmingham, United Kingdom

Job Category:

Other

EU work permit required:

Yes

col-narrow-right

Job Reference:

dfb853126443

Job Views:

5

Posted:

14.07.2025

Expiry Date:

28.08.2025

col-wide

Job Description:

Inbound Sales & Service Advisor – Remote, Start dates from August 2025

Key points

  • Major UK insurance company (trusted by millions)
  • Remote role, with all equipment provided
  • 37.5 hours per week, shift-based rota across 7 days (2 out of 5 weekends)
  • Average bonus: £400–£600/month (some teams higher, some lower – see below)
  • Great benefits, training and progression

Are you great with people, calm under pressure and ready to build a career in customer service and sales? If you’re looking for a fully remote role with proper training and progression – and where your personality and performance make a real impact – this could be a perfect fit.

The role in a nutshell

You’ll be joining one of five inbound customer service and sales teams, supporting customers with appliance insurance and repair queries. The calls are inbound – customers come to us – but you’ll still need to be confident in guiding conversations, spotting opportunities, and hitting targets.

Depending on the team, you might be:

  • Helping customers register a new appliance and offering extended protection
  • Assisting with repairs or account queries, and recommending extra cover
  • Retaining customers who are thinking of cancelling
  • Supporting Sky customers with their “Sky Protect” policies
  • Handling calls on behalf of brands like Beko

No matter the team, this is a busy, structured, compliance-led environment where empathy, communication and resilience are key.

You’ll have two weeks of initial training, with coaching and ongoing support from your Team Leader and colleagues. You\’ll be part of a large remote workforce, split into smaller supportive teams with daily huddles and regular 121s.

What experience do you need?

You don’t need to come from a regulated environment, but you do need to have:

  • Experience working directly with customers, ideally in a phone-based or sales role
  • Confidence working to targets or KPIs (call volume, conversion, etc.)
  • Strong communication skills and a proactive, positive attitude

If you’ve worked in outbound sales, retail, hospitality, customer service or other contact centre roles, you’ll likely settle in quickly. We will be looking for applications with some element of sales experience in order to progress.

For the best chance of being shortlisted, make sure your CV has dates and that any gaps are explained.

The reward

  • Generous monthly bonus (averages vary across teams: £400–£600+, with some roles offering more and the ability to earn far in excess of this for top performers)
  • Remote working with full equipment provided
  • 33 days holiday (including bank holidays which are a usual working day)
  • Clear progression into senior roles or lateral moves into other areas
  • Health and wellbeing schemes, insurance policy benefits, enhanced pension and salary sacrifice schemes
  • A career path within financial services – with real opportunities to grow
  • You must be based in the UK with the right to work
  • You’ll need a quiet place to work from home and reliable broadband – all other kit is provided
  • You’ll be working shifts across a 7-day rota, with most teams working 2 out of every 5 weekends
  • Shifts are planned 4–6 weeks in advance and won’t go later than 8pm
  • You’ll need experience in customer service or sales, ideally with 12+ months in a targeted or phone-based role – though we’re open to different backgrounds if you’ve got the right attitude

Final point

Remote working isn’t for everyone. It takes a self-starter mindset, strong communication and the ability to bounce back when calls get tough. If you’re someone who thrives with structure, wants stability, and still gets a buzz from helping people (and getting rewarded for it), we’d love to hear from you.

Recruitment Process

The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:

  • Online application (5 mins)
  • Video call with one of the Talent Tent team (15 mins)
  • Online assessment (30 mins)
  • Client interview (60 mins)

We\’ll need to see proof of your right to work in the UK as part of the process.

#J-18808-Ljbffr

Inbound Sales & Service Advisor - Fully Remote employer: Talent Tent

Join a leading UK insurance company that values its employees and offers a fully remote Inbound Sales & Service Advisor role. With comprehensive training, generous bonuses averaging £400-£600 per month, and clear pathways for career progression, you'll thrive in a supportive work culture that prioritises your growth and well-being. Enjoy the flexibility of remote work while being part of a dynamic team dedicated to delivering exceptional customer service.
T

Contact Detail:

Talent Tent Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Inbound Sales & Service Advisor - Fully Remote

✨Tip Number 1

Familiarise yourself with the company and its products. Understanding the insurance and appliance repair sectors will help you engage confidently during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Practice your communication skills, especially over the phone. Since this role involves guiding conversations and assisting customers, being articulate and clear will set you apart from other candidates.

✨Tip Number 3

Prepare for scenario-based questions that assess your customer service skills. Think of examples from your past experiences where you successfully handled difficult situations or met sales targets.

✨Tip Number 4

Showcase your resilience and adaptability. Be ready to discuss how you've bounced back from challenges in previous roles, as this is crucial for thriving in a busy, structured environment like this one.

We think you need these skills to ace Inbound Sales & Service Advisor - Fully Remote

Customer Service Experience
Sales Skills
Strong Communication Skills
Empathy
Resilience
Ability to Work Under Pressure
Target-Driven Mindset
Proactive Attitude
Problem-Solving Skills
Time Management
Adaptability
Team Collaboration
Experience with KPIs
Self-Starter Mindset

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Include specific examples of how you've met targets or KPIs in previous roles, as this is crucial for the Inbound Sales & Service Advisor position.

Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and proactive attitude. Mention why you're interested in this remote role and how your personality aligns with the company's values.

Highlight Relevant Skills: Emphasise skills such as empathy, resilience, and the ability to handle pressure. These are key traits for success in a busy, compliance-led environment like the one described in the job posting.

Prepare for the Interview: Research common interview questions for sales and customer service roles. Be ready to discuss your past experiences and how they relate to the responsibilities of the Inbound Sales & Service Advisor position.

How to prepare for a job interview at Talent Tent

✨Showcase Your Customer Service Skills

Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and how you’ve turned challenging situations into positive outcomes.

✨Demonstrate Sales Acumen

Even though the calls are inbound, it's important to show that you can spot sales opportunities. Prepare to discuss any previous sales experience you have, including how you met or exceeded targets. This will demonstrate your confidence in guiding conversations towards successful outcomes.

✨Emphasise Communication Skills

Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to engage effectively with customers.

✨Prepare for Scenario-Based Questions

Expect to face scenario-based questions that assess your problem-solving abilities and resilience. Think about how you would handle common customer service challenges, such as a frustrated customer or a complex query, and be ready to explain your thought process.

Inbound Sales & Service Advisor - Fully Remote
Talent Tent
Go Premium

Land your dream job quicker with Premium

Your application goes to the top of the list
Personalised CV feedback that lands interviews
Support from real people with tickets
Apply for more jobs in less time with AI support
Go Premium

Money-back if you don't land a job in 6-months

T
  • Inbound Sales & Service Advisor - Fully Remote

    Birmingham
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-07-28

  • T

    Talent Tent

Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>