At a Glance
- Tasks: Support customers with appliance insurance and repair queries through inbound calls.
- Company: Join a major UK insurance company trusted by millions.
- Benefits: Enjoy remote work, generous bonuses, 33 days holiday, and health benefits.
- Other info: Must be based in the UK with a quiet workspace and reliable broadband.
- Why this job: Build a rewarding career in customer service and sales with real impact.
- Qualifications: Experience in customer service or sales is essential; confidence in hitting targets is key.
The predicted salary is between 28800 - 42000 £ per year.
Inbound Sales & Service Advisor Remote, Start dates from August 2025
Key points
- Major UK insurance company (trusted by millions)
- Remote role, with all equipment provided
- 37.5 hours per week, shift-based rota across 7 days (2 out of 5 weekends)
- Basic salary: £24,500
- Average bonus: £400£600/month (some teams higher, some lower see below)
- Great benefits, training and progression
Are you great with people, calm under pressure and ready to build a career in customer service and sales? If youre looking for a fully remote role with proper training and progression and where your personality and performance make a real impact this could be a perfect fit.
The role in a nutshell
Youll be joining one of five inbound customer service and sales teams, supporting customers with appliance insurance and repair queries. The calls are inbound customers come to us but youll still need to be confident in guiding conversations, spotting opportunities, and hitting targets.
Depending on the team, you might be:
- Helping customers register a new appliance and offering extended protection
- Assisting with repairs or account queries, and recommending extra cover
- Retaining customers who are thinking of cancelling
- Supporting Sky customers with their Sky Protect policies
- Handling calls on behalf of brands like Beko
No matter the team, this is a busy, structured, compliance-led environment where empathy, communication and resilience are key.
Youll have two weeks of initial training, with coaching and ongoing support from your Team Leader and colleagues. You\'ll be part of a large remote workforce, split into smaller supportive teams with daily huddles and regular 121s.
What experience do you need?
You dont need to come from a regulated environment, but you do need to have:
- Experience working directly with customers, ideally in a phone-based or sales role
- Confidence working to targets or KPIs (call volume, conversion, etc.)
- Strong communication skills and a proactive, positive attitude
If youve worked in outbound sales, retail, hospitality, customer service or other contact centre roles, youll likely settle in quickly. We will be looking for applications with some element of sales experience in order to progress.
For the best chance of being shortlisted, make sure your CV has dates and that any gaps are explained.
The reward
- Generous monthly bonus (averages vary across teams: £400£600+, with some roles offering more and the ability to earn far in excess of this for top performers)
- Remote working with full equipment provided
- 33 days holiday (including bank holidays which are a usual working day)
- Clear progression into senior roles or lateral moves into other areas
- Health and wellbeing schemes, insurance policy benefits, enhanced pension and salary sacrifice schemes
- A career path within financial services with real opportunities to grow
Essentials
- You must be based in the UK with the right to work
- Youll need a quiet place to work from home and reliable broadband all other kit is provided
- Youll be working shifts across a 7-day rota, with most teams working 2 out of every 5 weekends
- Shifts are planned 46 weeks in advance and wont go later than 8pm
- Youll need experience in customer service or sales, ideally with 12+ months in a targeted or phone-based role though were open to different backgrounds if youve got the right attitude
Final point
Remote working isnt for everyone. It takes a self-starter mindset, strong communication and the ability to bounce back when calls get tough. If youre someone who thrives with structure, wants stability, and still gets a buzz from helping people (and getting rewarded for it), wed love to hear from you.
Recruitment Process
The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:
- Online application (5 mins)
- Video call with one of the Talent Tent team (15 mins)
- Online assessment (30 mins)
- Client interview (60 mins)
We\'ll need to see proof of your right to work in the UK as part of the process.
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Inbound Sales & Service Advisor - Fully Remote in Manchester employer: Talent Tent
At Talent Tent, we pride ourselves on being an exceptional employer in the e-commerce gifting industry, offering a dynamic work culture that fosters innovation and collaboration. As the Head of Ecommerce, you will not only lead a passionate team but also have access to comprehensive benefits including a competitive salary, annual bonus scheme, and a generous leave policy, all while enjoying the flexibility of hybrid working arrangements. Join us in shaping the future of our brand and take advantage of unparalleled growth opportunities in a thriving market.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales & Service Advisor - Fully Remote in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Tent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Tent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Sales & Service Advisor - Fully Remote in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Tent:Your cover letter is your chance to shine! Tell us why you want to work at Talent Tent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Tent!
How to prepare for a job interview at Talent Tent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
