At a Glance
- Tasks: Support customers with appliance insurance and repair queries through inbound calls.
- Company: Join a major UK insurance company trusted by millions, offering a supportive remote work environment.
- Benefits: Enjoy a generous monthly bonus, 33 days holiday, and full remote working equipment provided.
- Why this job: Build a rewarding career in customer service and sales with training and clear progression opportunities.
- Qualifications: Experience in customer service or sales is essential; strong communication skills and a positive attitude are key.
- Other info: Work shifts across a 7-day rota, with most teams working 2 out of every 5 weekends.
The predicted salary is between 30000 - 42000 £ per year.
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Inbound Sales & Service Advisor – Fully Remote
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Client:
Talent Tent
Location:
United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1cb4a7263984
Job Views:
11
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Inbound Sales & Service Advisor – Remote, Start dates from August 2025
Key points
- Major UK insurance company (trusted by millions)
- Remote role, with all equipment provided
- 37.5 hours per week, shift-based rota across 7 days (2 out of 5 weekends)
- Average bonus: £400–£600/month (some teams higher, some lower – see below)
- Great benefits, training and progression
Are you great with people, calm under pressure and ready to build a career in customer service and sales? If you’re looking for a fully remote role with proper training and progression – and where your personality and performance make a real impact – this could be a perfect fit.
The role in a nutshell
You’ll be joining one of five inbound customer service and sales teams, supporting customers with appliance insurance and repair queries. The calls are inbound – customers come to us – but you’ll still need to be confident in guiding conversations, spotting opportunities, and hitting targets.
Depending on the team, you might be:
- Helping customers register a new appliance and offering extended protection
- Assisting with repairs or account queries, and recommending extra cover
- Retaining customers who are thinking of cancelling
- Supporting Sky customers with their “Sky Protect” policies
- Handling calls on behalf of brands like Beko
No matter the team, this is a busy, structured, compliance-led environment where empathy, communication and resilience are key.
You’ll have two weeks of initial training, with coaching and ongoing support from your Team Leader and colleagues. You\’ll be part of a large remote workforce, split into smaller supportive teams with daily huddles and regular 121s.
What experience do you need?
You don’t need to come from a regulated environment, but you do need to have:
- Experience working directly with customers, ideally in a phone-based or sales role
- Confidence working to targets or KPIs (call volume, conversion, etc.)
- Strong communication skills and a proactive, positive attitude
If you’ve worked in outbound sales, retail, hospitality, customer service or other contact centre roles, you’ll likely settle in quickly. We will be looking for applications with some element of sales experience in order to progress.
For the best chance of being shortlisted, make sure your CV has dates and that any gaps are explained.
The reward
- Generous monthly bonus (averages vary across teams: £400–£600+, with some roles offering more and the ability to earn far in excess of this for top performers)
- Remote working with full equipment provided
- 33 days holiday (including bank holidays which are a usual working day)
- Clear progression into senior roles or lateral moves into other areas
- Health and wellbeing schemes, insurance policy benefits, enhanced pension and salary sacrifice schemes
- A career path within financial services – with real opportunities to grow
- You must be based in the UK with the right to work
- You’ll need a quiet place to work from home and reliable broadband – all other kit is provided
- You’ll be working shifts across a 7-day rota, with most teams working 2 out of every 5 weekends
- Shifts are planned 4–6 weeks in advance and won’t go later than 8pm
- You’ll need experience in customer service or sales, ideally with 12+ months in a targeted or phone-based role – though we’re open to different backgrounds if you’ve got the right attitude
Final point
Remote working isn’t for everyone. It takes a self-starter mindset, strong communication and the ability to bounce back when calls get tough. If you’re someone who thrives with structure, wants stability, and still gets a buzz from helping people (and getting rewarded for it), we’d love to hear from you.
Recruitment Process
The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:
- Online application (5 mins)
- Video call with one of the Talent Tent team (15 mins)
- Online assessment (30 mins)
- Client interview (60 mins)
We\’ll need to see proof of your right to work in the UK as part of the process.
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Inbound Sales & Service Advisor - Fully Remote employer: Talent Tent
Contact Detail:
Talent Tent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales & Service Advisor - Fully Remote
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding the insurance and appliance repair sectors will help you engage confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by simulating customer interactions. Role-playing common scenarios can prepare you for the types of calls you'll handle, showcasing your ability to empathise and guide conversations effectively.
✨Tip Number 3
Highlight your experience with targets and KPIs in your discussions. Be ready to share specific examples of how you've met or exceeded goals in previous roles, as this will resonate well with the hiring team.
✨Tip Number 4
Prepare questions about the team dynamics and training process. Showing curiosity about how the remote teams operate and how support is provided will reflect your proactive attitude and eagerness to integrate into their culture.
We think you need these skills to ace Inbound Sales & Service Advisor - Fully Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Include specific examples of how you've met targets or KPIs in previous roles, as this is crucial for the Inbound Sales & Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and proactive attitude. Mention your ability to handle pressure and provide examples of how you've successfully guided conversations with customers in the past.
Highlight Remote Work Skills: Since this is a fully remote role, emphasise your ability to work independently and manage your time effectively. Mention any previous remote work experience or your setup at home that ensures productivity.
Prepare for the Online Assessment: Familiarise yourself with common assessment formats used in customer service roles. Practice situational judgement tests and role-play scenarios that may be part of the online assessment to demonstrate your problem-solving skills.
How to prepare for a job interview at Talent Tent
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm under pressure and demonstrate empathy.
✨Demonstrate Sales Experience
Even if your previous roles weren't strictly sales-focused, think about times when you had to persuade or guide customers towards a decision. Be ready to discuss your experience with targets or KPIs, as this will show your understanding of the sales process.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to common scenarios you might face in the role, such as dealing with an unhappy customer or upselling a product.
✨Research the Company and Role
Familiarise yourself with the company’s values, products, and services. Understanding their approach to customer service and sales will help you align your answers with what they are looking for, making you a more attractive candidate.