At a Glance
- Tasks: Lead the ecommerce team to drive online performance and optimise customer journeys.
- Company: Established e-commerce gifting business evolving its brand and scaling offerings.
- Benefits: Salary up to £65,000, annual bonus, private medical scheme, and hybrid working.
- Other info: Enjoy 27 days annual leave plus flexible in-office time.
- Why this job: Make a real impact in a dynamic role with growth opportunities in e-commerce.
- Qualifications: Experience in ecommerce leadership and strong commercial mindset required.
The predicted salary is between 65000 - 65000 £ per year.
Talent Tent is proud to have been engaged by our client in the e-commerce gifting industry to find an experienced Ecommerce specialist for this newly-created role. Our client is an established business that is evolving their brand and scaling their offering, and this role will play a critical part in driving customer acquisition, retention, and overall online performance.
We are looking for a commercially driven and data-led Head of Ecommerce to take ownership of their online performance across both their Shopify website and marketplaces (specifically Amazon). Reporting into the Head of Marketing, this role will be responsible for driving revenue, improving conversion, and optimising the full customer journey across all ecommerce touchpoints. This role will lead the ecommerce team, with responsibility for setting direction, prioritising activity, and ensuring delivery against key commercial objectives.
What to expect- Own and deliver ecommerce revenue, including annual and monthly sales forecasts for budgeting, seasonal events, and day-to-day procurement.
- Oversee day-to-day trading across the website.
- Monitor performance against forecast, and identify risks and opportunities.
- Own overall online acquisition performance across key channels including SEO and PPC.
- Work closely with channel specialists to set strategy, targets, and priorities.
- Ensure paid and organic activity is aligned to commercial objectives and trading plans.
- Optimise performance of both core and dropship product ranges.
- Take full ownership of Amazon performance.
- Own the end-to-end online customer journey, identifying opportunities to improve conversion and user experience.
- Lead and develop the ecommerce team, providing clear direction, structure, and accountability.
- Work closely with the Brand and Customer team to ensure alignment between onsite experience and retention activity (email, loyalty, lifecycle).
Ideally you will have:
- Experience in an ecommerce leadership role.
- Strong commercial mindset, with ownership of revenue and profitability targets.
- Deep understanding of ecommerce metrics.
- Experience managing an Amazon marketplace channel.
Salary of up to £65,000. Annual bonus scheme. Private medical scheme. Hybrid working – in-office time is flexible and will be agreed with the right candidate. 27 days annual leave (25 standard + birthday + wellbeing day).
Head of Ecommerce employer: Talent Tent
At Talent Tent, we pride ourselves on fostering a dynamic and innovative work environment that empowers our employees to thrive. As the Head of Ecommerce, you will be at the forefront of driving growth in the e-commerce gifting industry, with access to a competitive salary, annual bonus scheme, and a generous leave policy that includes a wellbeing day. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have the resources and support needed to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Ecommerce
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-commerce space, especially those who have experience with Shopify and Amazon. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a personal project or case study that highlights your expertise in driving online performance. This could be a mock-up of an e-commerce strategy or an analysis of a successful campaign you've run.
✨Tip Number 3
Prepare for interviews by diving deep into the company's online presence. Understand their current e-commerce strategies and think of ways you could enhance their customer journey. Bring these ideas to the table during your chat!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up in the process. Plus, we love seeing passionate candidates like you!
We think you need these skills to ace Head of Ecommerce
Some tips for your application 🫡
Show Your Ecommerce Expertise:Make sure to highlight your experience in ecommerce leadership roles. We want to see how you've driven revenue and improved online performance in your previous positions. Use specific examples to showcase your commercial mindset and understanding of ecommerce metrics.
Tailor Your Application:Don’t just send a generic CV and cover letter! We love it when candidates tailor their applications to our specific role. Mention your experience with Shopify and Amazon, and how you’ve optimised customer journeys in the past. This shows us you’re genuinely interested in the position.
Be Data-Driven:Since this role is all about being data-led, make sure to include any relevant metrics or KPIs you've worked with. We want to see how you've used data to drive decisions and improve performance. Numbers speak louder than words!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Talent Tent
✨Know Your Numbers
As a Head of Ecommerce, you'll need to demonstrate a strong grasp of ecommerce metrics. Brush up on key performance indicators like conversion rates, customer acquisition costs, and average order value. Be ready to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed and developed teams in the past. Highlight your approach to setting direction, prioritising tasks, and ensuring accountability within your team.
✨Understand the Customer Journey
You’ll be responsible for optimising the entire online customer journey. Think about specific strategies you've implemented to improve user experience and conversion rates. Be ready to discuss how you’ve identified opportunities for enhancement in previous roles.
✨Align with Brand Objectives
Collaboration with the Brand and Customer team is crucial. Familiarise yourself with the company's brand values and how they align with ecommerce strategies. Prepare to discuss how you can ensure that onsite experiences resonate with retention activities like email marketing and loyalty programmes.
