At a Glance
- Tasks: Support customers with insurance concerns and resolve issues fairly and efficiently.
- Company: Major UK insurance company trusted by millions.
- Benefits: Competitive salary, bonuses, 33 days holiday, and hybrid working.
- Other info: Great career progression and ongoing coaching opportunities.
- Why this job: Join a supportive team and make a real difference in customer care.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 19500 - 26500 £ per year.
Training in Nottingham, then remote if more than 1 hour outside of Nottingham. Start date: 1st December 2025.
Key points
- Major UK insurance company (trusted by millions)
- Salary: £24,500 per annum
- Annual discretionary bonus
- Quarterly bonus structure (up to 10% per year based on performance)
- 37.5 hours per week, Mon–Fri shifts between 8am–6pm (no weekends)
- Hybrid role, with all equipment provided
- Full induction training provided (2 weeks, Mon–Fri, 9–5.30)
- Great benefits, career progression and central Nottingham office hub
The role in a nutshell
You’ll join our clients Complaints team, caring for customers with insurance and service-related concerns. The focus is on listening, taking ownership, and resolving issues fairly and in line with FCA guidelines. You will be handling inbound and outbound calls, working with customers to fully understand their feedback, and making sure they receive a fair and timely resolution. It’s a fast-paced role, but you’ll be part of a supportive team that values customer outcomes and high standards.
What experience do you need?
You don’t need years of regulated complaints experience, but you do need:
- Experience supporting customers (ideally in a phone-based or contact centre role)
- Confidence handling complaints or service issues
- Strong communication skills and resilience under pressure
- Computer literacy and good attention to detail
The reward
- Discretionary annual bonus + quarterly performance bonus (up to £3,000 per year)
- 33 days holiday (including bank holidays), with the option to buy more
- Hybrid working with full kit provided
- Discounts with major retailers, gym membership, wellbeing perks
- Regular incentives and recognition
- Ongoing coaching and defined career paths within financial services
Essentials
- You must be based within commuting distance of Nottingham (hybrid role)
- You’ll need a quiet home setup and reliable broadband
Recruitment Process
The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:
- Online application (5 mins)
- Call with one of the Talent Tent team to go over the role (10 mins)
- Follow up video call with Talent Tent to assess your experience in more depth (30 mins)
- Client remote interview (60 mins)
We’ll need to see proof of your right to work in the UK as part of the process.
Final point
Remote working isn’t for everyone. It takes a self-starter mindset, strong communication and the ability to bounce back when calls get tough. If you’re someone who thrives with structure, wants stability, and gets a buzz from helping people (without sales pressure), we’d love to hear from you.
Customer Care Advisor - Remote in Nottingham employer: Talent Tent
At Talent Tent, we pride ourselves on being an exceptional employer in the e-commerce gifting industry, offering a dynamic work culture that fosters innovation and collaboration. As the Head of Ecommerce, you will not only lead a passionate team but also have access to comprehensive benefits including a competitive salary, annual bonus scheme, and a generous leave policy, all while enjoying the flexibility of hybrid working arrangements. Join us in shaping the future of our brand and take advantage of unparalleled growth opportunities in a thriving market.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor - Remote in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Tent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Tent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Advisor - Remote in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Tent:Your cover letter is your chance to shine! Tell us why you want to work at Talent Tent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Tent!
How to prepare for a job interview at Talent Tent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
