At a Glance
- Tasks: Support customers with Sky products and provide expert guidance in a busy sales environment.
- Company: Major UK insurance company trusted by millions, offering a remote role.
- Benefits: Generous salary, bonuses, 33 days holiday, and health benefits.
- Other info: Enjoy a 4-day work week with clear progression opportunities.
- Why this job: Join a supportive team, work remotely, and make a real impact in customer service.
- Qualifications: Experience in customer service or sales, strong communication skills, and a positive attitude.
The predicted salary is between 22865 - 26865 £ per year.
Inbound Sales & Service Advisor Remote 4 days a week (35 hours) start date 27th October.
Key points:
- Major UK insurance company (trusted by millions)
- Remote role with all equipment provided
- 4-day week (Weds-Sat) shifts between 8am-8pm
- Basic salary: £22,865 per year plus OTE £5,040 per annum (Pro Rata)
- Great benefits, training and progression
Are you great with people, calm under pressure and ready to build a career in customer service and sales? If you're looking for a fully remote role with proper training and progression and where your personality and performance make a real impact, this could be a perfect fit.
The role in a nutshell:
You’ll be joining an inbound customer service and sales team supporting customers who need a hand with their Sky equipment. The calls are inbound; customers come to us but you’ll still need to be confident in guiding conversations, spotting opportunities and hitting targets. This is about representing the Sky brand in the best possible way.
Your role will involve:
- Providing expert guidance to purchase Sky Protect products that best suit their needs
- Supporting Sky customers with their Sky Protect policies
- Providing advice, assistance and support to a range of Sky equipment related issues
This is a busy structured compliance-led sales environment where empathy, communication and resilience are key. You’ll have virtual training over 5 weeks with coaching and ongoing support from your Team Leader and colleagues. You’ll be part of a large remote workforce split into smaller supportive teams with daily huddles and regular 121s.
What experience do you need?
You don’t need to come from a regulated environment but you do need to have:
- Experience working directly with customers, ideally in a phone-based or sales role
- Confidence working to targets or KPIs (call volume, conversion etc.)
- Strong communication skills and a proactive positive attitude
If you’ve worked in outbound sales, customer service or other contact centre roles, you’ll likely settle in quickly. We will be looking for applications with some element of sales experience in order to progress. For the best chance of being shortlisted, make sure your CV has dates and that any gaps are explained.
The reward:
- Generous monthly bonus (averages vary across teams: £400-£600 with some roles offering more and the ability to earn far in excess of this for top performers)
- Remote working with full equipment provided
- 33 days holiday (including bank holidays which are a usual working day)
- Clear progression into senior roles or lateral moves into other areas
- Health and wellbeing schemes, insurance policy benefits, enhanced pension and salary sacrifice schemes
- A career path within financial services with real opportunities to grow
Essentials:
- You must be based in the UK with the right to work
- You’ll need a quiet place to work from home and reliable broadband; all other kit is provided
- You’ll need experience in customer service or sales, ideally with 12 months in a targeted or phone-based role though we’re open to different backgrounds if you’ve got the right attitude
- We can only accept candidates who are based in mainland UK and outside of the London M25 area for this role
Recruitment Process:
The whole process can move quite quickly depending on how responsive you are. Each step builds on the last:
- Online application (5 mins)
- Video call with one of the Talent Tent team (15 mins)
- Online assessment (30 mins)
- Client interview (60 mins)
We’ll need to see proof of your right to work in the UK as part of the process. Final point: Remote working isn’t for everyone. It takes a self-starter mindset, strong communication and the ability to bounce back when calls get tough. If you’re someone who thrives with structure, wants stability and still gets a buzz from helping people (and getting rewarded for it), we’d love to hear from you.
Key Skills: Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service.
Employment Type: Full Time
Experience: years
Vacancy: 1
Inbound Sales & Service Advisor (4 day week) in Cardiff employer: Talent Tent
As a major UK insurance company, we pride ourselves on being a trusted employer that values its employees and fosters a supportive work culture. With a fully remote role offering a 4-day work week, comprehensive training, and clear pathways for career progression, we empower our team members to thrive in a dynamic environment where their contributions truly matter. Enjoy generous benefits, including a competitive salary, monthly bonuses, and a strong focus on health and wellbeing, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales & Service Advisor (4 day week) in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Tent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Tent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Sales & Service Advisor (4 day week) in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Tent:Your cover letter is your chance to shine! Tell us why you want to work at Talent Tent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Tent!
How to prepare for a job interview at Talent Tent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
