At a Glance
- Tasks: Drive client success and growth in the entertainment industry through relationship building and support.
- Company: Join a leading tech provider in casting and auditioning, based in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Dynamic role with opportunities to travel and engage at industry events.
- Why this job: Be a champion for clients and make a real impact in the entertainment sector.
- Qualifications: Strong interpersonal skills, account management experience, and a passion for the entertainment industry.
The predicted salary is between 36000 - 60000 € per year.
This role is based in our London office. Talent Systems Europe operates a hybrid work policy, with a minimum of three days a week in the office.
Company and Team Overview
Talent Systems, LLC is the leading technology solution provider for casting and auditioning in the entertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio of products to source and manage talent across film, television, commercials, theatre, and digital projects, powering an unparalleled, global casting software ecosystem. We are headquartered in Los Angeles and operate in the US, Canada, the UK, Australia, and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Cast It Talent, Casting Frontier, Staff Me Up, Tagmin, and Cast It Reach.
Job Purpose
The Customer Success Managers in the Agency & Casting team are responsible for the growth of Talent Systems Europe’s products amongst professional talent agencies, casting professionals, and existing IPCs (independent production companies). Managers support clients through their lifetime as customers, ensuring that our brands meet their evolving needs, and encouraging the uptake of other suitable products and services. Working closely with other BDCX colleagues, and other TSEL teams such as Product and Support, Managers will identify and convert potential and lapsed clients within existing markets, lead clients through onboarding and product adoption, and ensure the retention of active clients. Managers build trust with clients, act as a client champion internally, and as approachable and engaging account managers and brand ambassadors to the client. Managers are familiar with the required range of Talent Systems Europe products and are able to demonstrate how those products meet client needs.
Job Requirements
- Excellent interpersonal skills and strong relationship builder
- Ability to network and build strong professional relationships
- Excellent organisational skills and meticulous attention to detail
- Experience of account management
- Excellent verbal and written communication skills
- Confident and experienced public speaker
- Background in the entertainment industry and excellent contacts within it is a strong advantage
- Ability to pick up usage of new systems quickly
- Experience in testing, understanding, and training customers on software in a SaaS company
Personal Qualities
- Innovative, adaptable, and solutions-oriented
- Driven, proactive, growth-minded, and deadline focused
- Friendly, collaborative, and passionate about the entertainment industry
- Happy to travel and work out of hours / flexibly
Job Responsibilities
- Business Development - To identify and convert lapsed and potential customers from within existing markets for Talent Systems Europe’s products. To carry out effective vetting and onboarding processes to ensure speed to value for new customers.
- Retention - To ensure effective retention of our agency and casting clients. To encourage the uptake of further Talent Systems Europe’s product and software offerings to existing clients.
- Account Management - To maximise the value of membership to agency and casting customers. To provide Tier 2 support to our clients in the use of our platforms and resolve issues. To provide a tailored and individual experience for them. To organise a programme of face-to-face meetings and/or online check-ins with agency and casting clients.
- Data and Insight - To use dashboards and analytics to prioritise account management activity. To use information about subscriptions, accounts, and activity to drive uptake of repeat subscriptions and usage of our brands.
- Industry and Market Engagement - To support the team to nurture industry partnerships and relationships. To engage, listen, and gather industry feedback.
- Industry Events - To represent the company at key industry events. To support in the management and coordination of events and professional development for our enterprise clients.
- Administration - Quality control to ensure jobs and professionals meet expected industry standards. Handling, managing, and monitoring of complaints. When required, oversee invoicing of customers and the renewals process.
Customer Success Manager in London employer: Talent Systems
At Talent Systems Europe, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London office provides a hybrid work environment, allowing for flexibility while ensuring strong team connections. With a focus on employee growth, we offer numerous opportunities for professional development within the thriving entertainment industry, making us an ideal choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the entertainment industry. Attend events, join online forums, and don’t be shy about reaching out to potential clients or colleagues on LinkedIn. Building those relationships can really help us stand out.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in account management and your knowledge of SaaS products. We want them to see how you can bring value to their team right from the start.
✨Tip Number 3
Be proactive! If you hear about a company that could benefit from our products, don’t wait for them to come to us. Reach out, introduce yourself, and explain how we can help them succeed. It shows initiative and can lead to great opportunities.
✨Tip Number 4
Keep it personal! When following up with potential clients, tailor your messages to their specific needs and challenges. We want them to feel valued and understood, which can make all the difference in landing that job.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and engaging language in your application. We love seeing candidates who can express themselves well, so let your personality shine through.
Demonstrate Your Industry Knowledge:If you have a background in the entertainment industry, make sure to mention it! Share any relevant contacts or experiences that could benefit us at Talent Systems Europe. We’re looking for someone who understands our market and can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Talent Systems
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Talent Systems Europe’s portfolio. Understand how each product works and how they can benefit clients in the entertainment industry. This knowledge will help you demonstrate your ability to support clients effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Think about specific instances where you’ve turned a potential client into a loyal customer. This will highlight your interpersonal skills and your fit for the Customer Success Manager role.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in the entertainment industry and how they impact casting and talent management. Being able to discuss these topics will show your passion for the industry and your proactive approach to understanding client needs.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific client situations or challenges. Practice your responses to scenarios related to onboarding, retention, and account management. This will help you convey your problem-solving skills and adaptability.
