This is role is to support a maternity leave of 12 months and is based in our London office.
Company and Team Overview
Talent Systems, LLC is the leading technology solution provider for casting and auditioning in theentertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio ofproducts to source and manage talent across film, television, commercials, theater, and digitalprojects, powering an unparalleled, global casting software ecosystem.We are headquartered in Los Angeles and operate in the US, Canada, the UK, Australia, and India.Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Cast It Talent, CastingFrontier, Staff Me Up, Tagmin, and Cast It Reach.
Job purpose
The Customer Success Managers in the Agency & Casting team are responsible for the growth ofTalent Systems Europe’s products amongst professional talent agencies, casting professional and existing IPCs (independent production companies). Managers support clients through their lifetime as customers, ensuring that our brands meet their evolving needs, and encouraging the uptake of other suitable products and services.Working closely with other BDCX colleagues, and other TSEL teams such as Product and Support, Managers will identify and convert potential and lapsed clients within existing markets, lead clients through onboarding and product adoption, and ensure the retention of active clients. Managers build trust with clients, act as a client champion internally and as approachable and engaging account managers and brand ambassadors to the client. Managers are familiar with the required range of Talent Systems Europe products, and are able to demonstrate how those products meet client
Skills and experience
- Excellent interpersonal skills and strong relationship builder
- Ability to network and build strong professional relationships
- Excellent organisational skills and meticulous attention to detail
- Experience of account management
- Excellent verbal and written communication skills
- Confident and experienced public speaker
- Background in the entertainment industry and excellent contacts withinit is a strong advantage
- Ability to pick up usage of new systems quickly
- Experience in testing, understanding and training customers on software in a SaaS company
Personal qualities
- Innovative, adaptable and solutions-oriented
- Driven, proactive, growth-minded and deadline focused
- Friendly, collaborative and passionate about entertainment Industry
- Happy to travel and work out of hours / flexibly
Customer Success Agent employer: Talent Systems
At Talent Systems, LLC, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture in the heart of Los Angeles. Our commitment to employee growth is evident through continuous learning opportunities and a collaborative environment where innovative ideas thrive. Join us to make a meaningful impact in the entertainment industry while enjoying the unique advantages of working with a global team dedicated to excellence in performer experience.
