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- Tasks: Support clients in using our innovative casting software and ensure their success.
- Company: Join a leading tech provider in the entertainment industry with a global presence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping clients thrive in the dynamic world of casting.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Be part of a vibrant team in a fast-paced, creative environment.
The predicted salary is between 36000 - 60000 £ per year.
This role is based in our London office. Talent Systems Europe operates a hybrid work policy, with a minimum of three days a week in the office.
Overview
Talent Systems, LLC is the leading technology solution provider for casting and auditioning in the entertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio of products to source and manage talent across film, television, commercials, theater, and digital projects, powering an unparalleled, global casting software ecosystem. We are headquartered in Los Angeles and operate in the US, Canada, the UK, Australia, and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Cast It Talent, CastingFrontier, Staff Me Up, Tagmin, and Cast It Reach.
Job Purpose
The Customer Success Managers in the Agency & Casting team are responsible for the growth of Talent Systems Europe’s products amongst professional talent agencies, casting professionals, and existing IPCs (independent production companies). Managers support clients through their lifetime as customers, ensuring that our brands meet their evolving needs, and encouraging the uptake of other suitable products and services. Working closely with other BDCX colleagues, and other TSEL teams such as Product and Support, Managers will identify and convert potential and lapsed clients within existing markets, lead clients through onboarding and product adoption, and ensure the retention of active clients. Managers build trust with clients, act as a client champion internally and as approachable and engaging.
Customer Success Agent in London employer: Talent Systems, LLC
Contact Detail:
Talent Systems, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Agent in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Talent Systems. A friendly chat can go a long way!
✨Tip Number 2
Prepare for the interview by knowing our products inside out. Familiarise yourself with how we help casting professionals and talent agencies. Show us you’re passionate about what we do and how you can contribute to our success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Customer Success Agent role. Think about real-life examples where you've helped clients or solved problems – we love hearing about your experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Talent Systems.
We think you need these skills to ace Customer Success Agent in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Agent role. Highlight relevant experience and skills that match what we’re looking for, like client management and product knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our team. Keep it engaging and personal.
Showcase Your Communication Skills: As a Customer Success Agent, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through your writing style or examples of past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Talent Systems, LLC
✨Know the Company Inside Out
Before your interview, take some time to research Talent Systems and its portfolio of products. Understand their role in the entertainment industry and how they support casting professionals. This knowledge will help you demonstrate your genuine interest and show that you're ready to contribute to their mission.
✨Showcase Your Customer Success Skills
As a Customer Success Agent, you'll need to highlight your experience in client management and support. Prepare specific examples of how you've helped clients achieve their goals or overcome challenges in previous roles. This will illustrate your ability to build trust and foster long-term relationships.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role and how you would address them. Practising these scenarios will help you articulate your problem-solving skills and adaptability, which are crucial for success in this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!
