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For Companies At a Glance
- Tasks: Support clients in the entertainment industry, ensuring they get the most from our innovative products.
- Company: Join a leading tech provider in casting and auditioning, with a vibrant London office.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be a champion for clients and make a real impact in the entertainment sector.
- Qualifications: Strong interpersonal skills, account management experience, and a passion for the entertainment industry.
- Other info: Dynamic role with travel opportunities and a focus on building lasting relationships.
The predicted salary is between 36000 - 60000 £ per year.
This role is based in our London office. Talent Systems Europe operates a hybrid work policy, with a minimum of three days a week in the office.
Talent Systems, LLC is the leading technology solution provider for casting and auditioning in the entertainment industry. Casting directors and agents worldwide use Talent Systems’ portfolio of products to source and manage talent across film, television, commercials, theater, and digital projects, powering an unparalleled, global casting software ecosystem. We are headquartered in Los Angeles and operate in the US, Canada, the UK, Australia, and India.
The Customer Success Managers in the Agency & Casting team are responsible for the growth of Talent Systems Europe’s products amongst professional talent agencies, casting professionals, and existing IPCs (independent production companies). Managers support clients through their lifetime as customers, ensuring that our brands meet their evolving needs, and encouraging the uptake of other suitable products and services.
Managers build trust with clients, act as a client champion internally, and serve as approachable and engaging account managers and brand ambassadors to the client. They are familiar with the required range of Talent Systems Europe products and can demonstrate how those products meet client needs.
Skills and experience
- Excellent interpersonal skills and strong relationship builder
- Ability to network and build strong professional relationships
- Excellent organisational skills and meticulous attention to detail
- Experience of account management
- Excellent verbal and written communication skills
- Confident and experienced public speaker
- Background in the entertainment industry and excellent contacts within it is a strong advantage
- Ability to pick up usage of new systems quickly
- Experience in testing, understanding, and training customers on software in a SaaS company
- Innovative, adaptable, and solutions-oriented
- Driven, proactive, growth-minded, and deadline focused
- Friendly, collaborative, and passionate about the entertainment industry
- Happy to travel and work out of hours / flexibly
Responsibilities
- Business Development: To identify and convert lapsed and potential customers from within existing markets for Talent Systems Europe’s products. To carry out effective vetting and onboarding processes to ensure speed to value for new customers.
- Retention: To ensure effective retention of our agency and casting clients. To encourage the uptake of further Talent Systems Europe’s product and software offerings to existing clients.
- Account Management: To maximise the value of membership to agency and casting customers. To provide Tier 2 support to our clients in the use of our platforms and resolve issues. To provide a tailored and individual experience for them. To organise a programme of face-to-face meetings and/or online check-ins with agency and casting clients.
- Data and Insight: To use dashboards and analytics to prioritise account management activity. To use information about subscriptions, accounts, and activity to drive uptake of repeat subscriptions and usage of our brands.
- Industry and market engagement: To support the team to nurture industry partnerships and relationships. To engage, listen, and gather industry feedback. To represent the company at key industry events. To support in the management and coordination of events and professional development for our enterprise clients.
- Administration: Quality control to ensure jobs and professionals meet expected industry standards. Handling, managing, and monitoring of complaints. When required, oversee invoicing of customers and the renewals process.
Customer Success Agent employer: Talent Systems, LLC
Contact Detail:
Talent Systems, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Agent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the entertainment industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships!
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from Talent Systems, make sure to highlight your experience in account management and your understanding of SaaS products. Be ready to share examples of how you've helped clients succeed in the past.
✨Tip Number 3
Be proactive! If you see a potential client or a lapsed one, don’t wait for them to come to you. Reach out, offer help, and show them how our products can meet their needs. This kind of initiative can really set you apart!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our company culture right there. Let’s get you on board!
We think you need these skills to ace Customer Success Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Agent role. Highlight your experience in account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, don’t hold back! Use clear and engaging language in your application. We love seeing candidates who can express themselves well and connect with others.
Demonstrate Your Passion for the Industry: Let us know why you’re excited about working in the entertainment industry. Share any relevant experiences or connections you have. We’re looking for someone who’s not just qualified but also genuinely passionate about what we do!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Talent Systems, LLC
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Talent Systems Europe’s portfolio of products. Understand how they work and how they can benefit clients in the entertainment industry. This knowledge will help you demonstrate your ability to support clients effectively.
✨Showcase Your Interpersonal Skills
As a Customer Success Agent, building relationships is key. Prepare examples from your past experiences where you successfully built rapport with clients or colleagues. Highlight your communication skills and how you’ve resolved issues in a friendly and professional manner.
✨Be Ready to Discuss Industry Trends
Stay updated on the latest trends in the entertainment industry. Be prepared to discuss how these trends might affect Talent Systems’ clients and how you can help them navigate these changes. This shows your passion for the industry and your proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if this is the right fit for you.
