At a Glance
- Tasks: Manage inbound and outbound communications for a critical automotive safety recall.
- Company: Join a market-leading global business process operations provider.
- Benefits: Earn £12.80 per hour, with £15.35 after 10:00pm, plus work from home.
- Other info: Immediate start in a dynamic, supportive environment with weekends off.
- Why this job: Make a real impact while enjoying flexible evening hours and competitive pay.
- Qualifications: Fluent English, customer service experience, and attention to detail required.
The predicted salary is between 12.8 - 12.8 £ per hour.
Customer Service Representatives – (Temporary) Position: Temporary Contract (Immediate August Start)
Location: Ringwood, Hampshire / Hybrid
Hours: Full-Time, 42.5 hours per week (Monday to Friday, 3:00pm – 12:00am BST)
Salary: £12.80 per hour (Increased rate of £15.35 per hour after 10:00pm)
Contract: Temporary (Week by week basis)
About the Opportunity
We are excited to be partnering with a market-leading global business process operations provider to recruit Customer Service Representatives for an immediate-start temporary project. Working on behalf of a major international brand, this non-sales role centres on managing inbound and outbound communications to coordinate a critical safety recall of specific automotive parts. Due to supporting North American operational hours (3:00pm – 12:00am BST), candidates will benefit from enhanced late-shift pay rates and the convenience of homeworking to accommodate the evening finish.
Key Responsibilities
- Outbound Trade Liaison: Proactively contacting automotive repair facilities, dealerships, and independent installers to notify them of affected components and recall protocols.
- Inbound Support: Handling inbound queries from installers, trade partners, and consumers seeking assistance, verification, or guidance on next steps.
- Data Collection & Accuracy: Systematically collecting and recording contact details for end-clients who purchased or installed affected parts, ensuring precise database entries.
- Recall Process Coordination: Clearly explaining safety procedures and verification steps to ensure a swift, seamless recall execution.
- Relationship Building: Establishing immediate, professional rapport with trade partners to encourage quick compliance and operational efficiency.
What We Are Looking For
- Communication Skills: Fluent English speakers with clear, professional verbal and written communication skills and an excellent telephone manner.
- Customer Support Background: Prior experience in customer service, call centre operations, helpdesk support, or outbound administrative coordination.
- Attention to Detail: High accuracy levels when recording sensitive client records, part numbers, and technical verification details.
- Work Ethic & Self-Motivation: Ability to work effectively from home during evening shifts, maintaining high performance and attention to detail.
- Availability: Immediate availability for an August start date.
- Technical Aptitude: Proficient with basic IT systems and comfortable learning bespoke campaign management software.
Shift Pattern & Enhanced Pay Structure
- Shift Hours: Monday to Friday, 3:00pm – 12:00am BST (42.5 paid hours per week, with weekends completely free).
- Base Pay Rate: £12.80 per hour (3:00pm – 10:00pm).
- Enhanced Late Rate: £15.35 per hour (10:00pm – 12:00am).
- Work Location: Primary work-from-home setup provided due to late-shift finishes, with candidates based within reasonable proximity of London or Ringwood hub offices.
How to Apply
If you are a clear communicator looking for a high-paying temporary evening role, please submit your CV today for immediate consideration.
TEMPORARY - CUSTOMER SERVICE REPRESENTATIVE in Ringwood employer: Talent Sure Recruitment Limited
Join a dynamic insurance brokerage that values its employees and fosters a supportive work culture. With competitive salaries and opportunities for professional development, we empower our Insurance Consultants to thrive in their roles while providing exceptional service to our clients. Located in a vibrant area, our team enjoys a collaborative atmosphere that encourages innovation and personal growth.
Contact Details:
Talent Sure Recruitment Limited Recruitment Team
