At a Glance
- Tasks: Manage medical emergency assistance claims and ensure compliance from start to finish.
- Company: Global leader in medical and security assistance with a positive work culture.
- Benefits: Competitive salary, hybrid working, generous holiday allowance, and wellness programmes.
- Other info: Enjoy a fun workplace with social activities and excellent career growth opportunities.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Previous experience in claims handling is a plus, but training is provided.
The predicted salary is between 26210 - 30300 £ per year.
Location: Portsmouth (Hybrid post probation)
Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday – Sunday (1 in 3 weekends))
Salary: £26,210 (Increasing over time to £30,300)
About our client: Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business.
The Role – Customer Service Case Manager: We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development.
Key Responsibilities:
- Manage a portfolio of medical emergency assistance claims from end to end.
- Ensure the technical integrity and compliance of all assigned claims.
- Contribute to the overall performance of the Customer Service Technical team.
- Participate in standard monthly technical and quality audits.
Skills / Experience required for the role:
- Experience: Previous experience in case or claims handling is highly desirable, however not essential as training will be provided.
- Communication: Exceptional verbal and written communication skills with the ability to write clear and concise reports.
- Proactive Attitude: A can-do attitude with a focus on delivering excellent customer service.
- Organisational Skills: The ability to self-manage personal workflow, prioritise tasks, and be self-motivated.
- Interpersonal Skills: Excellent interpersonal skills with a flexible approach to work.
Some of clients excellent benefits include:
- Hybrid Working: offering a great work-life balance, once you have successfully completed probation.
- Financial: A competitive salary with incremental increases, plus an annual performance bonus dependent on company and individual performance.
- Well-being: An incremental holiday allowance (increasing with length of service up to 38 days including bank holidays), a contributory pension scheme, death in service benefit, and an employee assistance programme.
- Learning & Development: Continuous learning and development opportunities, including structured induction programmes, job training, study support for professional qualifications, and a Core Learning & Development Curriculum.
- Additional Benefits: Additional holiday purchase scheme, holiday travel insurance, childcare vouchers, cycle to work scheme, staff incentive payments, and discounted events.
- Positive Culture: A fun and inclusive place to work, with social and sporting activities like quiz nights, tennis tournaments, and football matches. Nine out of ten employees recommend this company as a place to work.
CUSTOMER SERVICE CASE MANAGER in Portsmouth employer: Talent Sure Recruitment Limited
Talent Sure Recruitment Limited is an excellent employer located in Solihull, offering flexible working hours that cater to your lifestyle while providing a supportive environment for personal and professional growth. With comprehensive training and a performance bonus, employees are encouraged to thrive in their roles, making it an ideal place for confident communicators looking to advance in B2B development. The company fosters a collaborative work culture, ensuring that every team member feels valued and empowered.
Contact Details:
Talent Sure Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE CASE MANAGER in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace CUSTOMER SERVICE CASE MANAGER in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Case Manager role. Highlight any relevant experience, especially in case or claims handling, and showcase your exceptional communication skills. We want to see how you fit into our team!
Show Off Your Proactive Attitude:In your application, let us know about times you've gone above and beyond to deliver excellent customer service. We love a can-do attitude, so share examples that demonstrate your proactive approach to problem-solving.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. Use straightforward language to explain why you're the perfect fit for the role. Remember, we appreciate well-structured reports, so show us you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Service Case Manager inside out. Familiarise yourself with medical emergency assistance claims and the importance of compliance. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
✨Show Off Your Communication Skills
Since exceptional communication is key for this role, prepare to demonstrate your verbal and written skills during the interview. You might be asked to explain a complex situation clearly, so practice articulating your thoughts concisely and confidently.
✨Emphasise Your Proactive Attitude
This company values a can-do attitude, so come prepared with examples of how you've gone above and beyond in previous roles. Think of situations where you took initiative to solve problems or improve processes, as this will resonate well with the interviewers.
✨Be Organised and Self-Motivated
The ability to manage your workflow is crucial. During the interview, share strategies you use to prioritise tasks and stay motivated. This could include tools or methods you employ to keep track of your responsibilities, which will highlight your organisational skills.
