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- Tasks: Manage medical emergency assistance claims and ensure compliance from start to finish.
- Company: Global leader in medical and security assistance with a positive work culture.
- Benefits: Competitive salary, hybrid working, generous holiday allowance, and wellness programmes.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Strong communication skills and a proactive attitude; experience in claims handling is a plus.
- Other info: Enjoy a fun workplace with social activities and excellent career development opportunities.
The predicted salary is between 26210 - 30300 £ per year.
Customer Service Case Manager Location: Portsmouth (Hybrid post probation) Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday - Sunday (1 in 3 weekends)) Salary: £26,210 (Increasing over time to £30,300)
About our client
Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business.
Role - Customer Service Case Manager
We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development.
Key Responsibilities
- Manage a portfolio of medical emergency assistance claims from end to end.
- Ensure the technical integrity and compliance of all assigned claims.
- Contribute to the overall performance of the Customer Service Technical team.
- Participate in standard monthly technical and quality audits.
Skills / Experience required for the role
- Previous experience in case or claims handling is highly desirable, however not essential as training will be provided.
- Exceptional verbal and written communication skills with the ability to write clear and concise reports.
- Proactive Attitude: A can-do attitude with a focus on delivering excellent customer service.
- Organisational Skills: The ability to self-manage personal workflow, prioritise tasks, and be self-motivated.
- Interpersonal Skills: Excellent interpersonal skills with a flexible approach to work.
Benefits
- Hybrid Working: offering a great work-life balance, once you have successfully completed probation.
- Financial: A competitive salary with incremental increases, plus an annual performance bonus dependent on company and individual performance.
- Well-being: An incremental holiday allowance (increasing with length of service up to 38 days including bank holidays), a contributory pension scheme, death in service benefit, and an employee assistance programme.
- Learning & Development: Continuous learning and development opportunities, including structured induction programmes, job training, study support for professional qualifications, and a Core Learning & Development Curriculum.
- Additional Benefits: Additional holiday purchase scheme, holiday travel insurance, childcare vouchers, cycle to work scheme, staff incentive payments, and discounted events.
- Positive Culture: A fun and inclusive place to work, with social and sporting activities like quiz nights, tennis tournaments, and football matches. Nine out of ten employees recommend this company as a place to work.
CLAIMS ADVISOR in Portsmouth employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLAIMS ADVISOR in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of how you've gone above and beyond in previous roles. This will demonstrate your commitment to excellent customer service and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our awesome team.
We think you need these skills to ace CLAIMS ADVISOR in Portsmouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Advisor role. Highlight any relevant experience, especially in case or claims handling, and showcase your exceptional communication skills. We want to see how you fit into our team!
Show Off Your Proactive Attitude: In your application, let us know about times you've gone above and beyond in customer service. We love a can-do attitude, so share examples that demonstrate your proactive approach to problem-solving and delivering excellent outcomes.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and structure your thoughts logically. Remember, we value clarity in communication, so show us you can write reports that are easy to understand!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Know Your Claims
Familiarise yourself with the basics of claims handling, especially in medical emergency assistance. Brush up on common terms and processes so you can speak confidently about them during the interview.
✨Showcase Your Communication Skills
Since exceptional verbal and written communication is key for this role, prepare to demonstrate your ability to convey information clearly. Consider bringing examples of reports or communications you've crafted in previous roles.
✨Emphasise Your Proactive Attitude
Be ready to share instances where you've gone above and beyond to deliver excellent customer service. This will highlight your proactive approach and align with the company's focus on positive outcomes.
✨Prepare Questions About Team Dynamics
Since collaboration is a big part of the role, think of questions that show your interest in team dynamics. Ask about how the team works together to manage complex cases, which will demonstrate your commitment to being a team player.
