At a Glance
- Tasks: Provide exceptional customer service to volunteers and community groups.
- Company: Join a respected national organisation making a real difference.
- Benefits: Generous leave, pension scheme, health support, and professional development opportunities.
- Other info: Enjoy a positive workplace culture with varied tasks and growth potential.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
Location: Poole, Dorset
Hours: Monday – Friday (28 hours per week)
Salary: £25,500 - £26,000 per annum (pro rata)
Contract: Permanent, Part-Time
The Opportunity
Are you a customer service professional looking for a role with a meaningful purpose? We are recruiting for a Customer Service Administrator to join a prominent and highly respected national organisation. In this role, your work is vital to the organisation's success by providing exceptional service to a dedicated network of volunteers and community groups. You will be a primary point of contact, ensuring that those who give their time to support the cause have the resources and guidance they need to succeed.
The Role
As a Customer Service Administrator, you will provide a first-class service to key individuals and fundraising groups to secure support, nurture relationships, and increase levels of engagement. Your key responsibilities will include:
- Relationship Management: Building rapport with various volunteer groups through proactive telephone and email communication.
- Engagement Support: Assisting volunteers with the creation of support materials, including marketing posters and invitations, and coordinating the logistics of shared equipment.
- Financial Administration: Managing financial processes such as raising purchase orders, arranging supplier payments, and preparing volunteer expenses in readiness for payment.
- Enquiry Handling: Responding to a variety of enquiries via telephone, email, and post, while resolving complaints to a high standard.
- Operational Admin: Maintaining a working knowledge of internal systems to assist with payment processing, event administration, and stocktake returns during peak times.
The Benefits
Our client offers a rewarding environment with a comprehensive benefits package designed to support your well-being and professional growth:
- Generous Leave: Starting at 26 days of annual leave plus bank holidays, increasing over time based on length of service.
- Financial Security: Access to a defined contribution pension scheme and life cover for all staff.
- Health & Well-being: Support through a 24/7 Employee Assistance Programme (EAP) including face-to-face counselling. Our client also provides eyecare vouchers for regular computer users.
- Family Support: Enhanced parental pay.
- Commuter & Lifestyle Perks: Take advantage of a cycle-to-work scheme or apply for interest-free loans for travel season tickets.
- Professional Development: Access to an extensive library of learning resources and a fully integrated e-learning training and development plan.
Why Apply?
This is a fantastic opportunity to join a team where your administrative expertise directly contributes to the community impact of a major organisation. You will work in a positive, open environment that values professional development and offers a varied and engaging workload.
PART TIME CUSTOMER SERVICE ADMINISTRATOR in Poole employer: Talent Sure Recruitment Limited
Join a highly respected national organisation in Poole, Dorset, as a Part Time Customer Service Administrator, where your role is pivotal in supporting volunteers and community groups. Enjoy a rewarding work culture that prioritises professional growth, offers generous leave, and provides comprehensive benefits including a defined contribution pension scheme and a 24/7 Employee Assistance Programme. This position not only allows you to make a meaningful impact but also ensures a supportive environment for your personal and professional development.
Contact Details:
Talent Sure Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land PART TIME CUSTOMER SERVICE ADMINISTRATOR in Poole
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Talent Sure Recruitment Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Talent Sure Recruitment Limited and let us see your personality shine through!
We think you need these skills to ace PART TIME CUSTOMER SERVICE ADMINISTRATOR in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Talent Sure Recruitment Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Talent Sure Recruitment Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Talent Sure Recruitment Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Talent Sure Recruitment Limited will surely appreciate.
