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- Tasks: Provide exceptional digital customer support across various channels and assist with loan applications.
- Company: Leading financial services provider with a strong commitment to customer care.
- Benefits: Competitive salary, bonus scheme, 22 days holiday, and comprehensive benefits package.
- Why this job: Make a real difference by helping customers navigate their financial needs.
- Qualifications: Excellent communication skills, team player attitude, and eagerness to learn.
- Other info: Enjoy a casual dress code, social events, and career development opportunities.
The predicted salary is between 22500 - 26000 £ per year.
Location: Central Southampton
Salary: £26,500 - £29,000 per annum DOE
Hours: 37½ hours per week (Monday – Friday shifts between 8am – 6pm & 1 in 4 Saturday’s)
Contract: Permanent, Full Time
Are you passionate about providing exceptional customer service and making a real difference? Our client is seeking a dynamic and enthusiastic individual to join their award-winning team as a Customer Support Specialist.
About Our Client:
Our client is a leading, customer-focused financial services provider, dedicated to helping people with affordable finance. They pride themselves on their excellent reputation and commitment to doing the right thing for their customers.
The Role:
As a Customer Support Specialist, you'll be the digital voice of the Company, providing outstanding support across various channels, including email, WhatsApp, SMS, live chat, and social media. You'll assist customers with loan applications, manage existing accounts, and provide tailored solutions to meet their individual needs.
Main Responsibilities:
- Communicate effectively with customers and third parties via multiple digital platforms.
- Guide loan applicants through the application process and provide necessary support.
- Manage existing loan accounts, including payment rehabilitation and query resolution.
- Provide empathetic and personalised support to customers in vulnerable situations.
- Complete administrative tasks and support the wider Customer Support team.
Skills/Experience Required:
- Excellent written communication skills with a focus on empathy and customer service.
- A strong team player with a positive and enthusiastic attitude.
- A genuine desire to help others and provide exceptional support.
- Eagerness to learn and develop your skills.
- Strong computer and systems knowledge.
- A 'whatever it takes' attitude and a willingness to contribute to a positive workplace environment.
Benefits:
- Competitive bonus scheme.
- 22 days of holiday, increasing with service.
- Casual dress code.
- Comprehensive benefits package, including life cover, dental scheme, and pension.
- Perk Box discounts and benefits.
- Access to GP and counselling support services.
- Career development opportunities with regular coaching and feedback.
- Optional paid volunteering time.
- Regular social events and team-building activities.
CUSTOMER SERVICE ADMINISTRATOR in Northam employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE ADMINISTRATOR in Northam
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the digital voice of the company, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to share examples of how you've helped customers in the past. Think of specific situations where you went above and beyond. This will help you stand out as someone who truly cares about customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CUSTOMER SERVICE ADMINISTRATOR in Northam
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping others and making a difference.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Customer Support Specialist!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Support Specialist, excellent written communication is key. Prepare examples of how you've successfully communicated with customers in the past. Think about times when you’ve resolved issues or provided support, and be ready to share those stories during the interview.
✨Demonstrate Empathy
Since the role involves assisting customers in vulnerable situations, it’s crucial to convey your empathetic nature. Be prepared to discuss how you would handle sensitive customer interactions and provide tailored solutions that meet their needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or how success is measured in the role.
