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- Tasks: Manage medical emergency assistance claims and ensure compliance from start to finish.
- Company: Global leader in medical and security assistance with a positive work culture.
- Benefits: Hybrid working, competitive salary, generous holiday allowance, and wellness programmes.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Previous claims handling experience is a plus, but training is provided.
- Other info: Enjoy a fun workplace with social activities and excellent career growth opportunities.
The predicted salary is between 26210 - 30300 £ per year.
Customer Service Case Manager Location: Portsmouth (Hybrid post probation) Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday – Sunday (1 in 3 weekends)) Salary: £26,210 (Increasing over time to £30,300)
About our client: Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business.
The Role – Customer Service Case Manager: We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development.
Key Responsibilities:
- Manage a portfolio of medical emergency assistance claims from end to end.
- Ensure the technical integrity and compliance of all assigned claims.
- Contribute to the overall performance of the Customer Service Technical team.
- Participate in standard monthly technical and quality audits.
Skills / Experience required for the role:
- Experience: Previous experience in case or claims handling is highly desirable, however not essential as training will be provided.
- Communication: Exceptional verbal and written communication skills with the ability to write clear and concise reports.
- Proactive Attitude: A can-do attitude with a focus on delivering excellent customer service.
- Organisational Skills: The ability to self-manage personal workflow, prioritise tasks, and be self-motivated.
- Interpersonal Skills: Excellent interpersonal skills with a flexible approach to work.
Some of clients excellent benefits include:
- Hybrid Working: offering a great work-life balance, once you have successfully completed probation.
- Financial: A competitive salary with incremental increases, plus an annual performance bonus dependent on company and individual performance.
- Well-being: An incremental holiday allowance (increasing with length of service up to 38 days including bank holidays), a contributory pension scheme, death in service benefit, and an employee assistance programme.
- Learning & Development: Continuous learning and development opportunities, including structured induction programmes, job training, study support for professional qualifications, and a Core Learning & Development Curriculum.
- Additional Benefits: Additional holiday purchase scheme, holiday travel insurance, childcare vouchers, cycle to work scheme, staff incentive payments, and discounted events.
- Positive Culture: A fun and inclusive place to work, with social and sporting activities like quiz nights, tennis tournaments, and football matches. Nine out of ten employees recommend this company as a place to work.
CLAIMS ADVISOR in Hampshire employer: Talent Sure Recruitment Limited
Contact Detail:
Talent Sure Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLAIMS ADVISOR in Hampshire
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional verbal and written abilities, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of how you've gone above and beyond in previous roles. This will demonstrate that you’re ready to deliver excellent customer service right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace CLAIMS ADVISOR in Hampshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Advisor role. Highlight any relevant experience, even if it’s not directly in claims handling, and show us how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since exceptional communication is key for this role, use your written application to demonstrate your ability to write clearly and concisely. We want to see that you can convey information effectively right from the start!
Be Proactive in Your Approach: Let us know about your can-do attitude! In your application, share examples of how you've gone above and beyond in previous roles or situations. We love seeing candidates who are eager to deliver excellent customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Talent Sure Recruitment Limited
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling, especially in medical emergency assistance. Familiarise yourself with common scenarios and how to manage them effectively. This will show that you’re proactive and ready to tackle the challenges of the role.
✨Show Off Your Communication Skills
Since exceptional communication is key for a Claims Advisor, practice articulating your thoughts clearly. Prepare to discuss how you've handled customer interactions in the past, focusing on clarity and empathy. This will demonstrate your ability to write concise reports and engage with clients effectively.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise tasks and manage your workflow. Think of examples where you’ve successfully juggled multiple responsibilities. This will highlight your self-motivation and organisational prowess, which are crucial for managing a portfolio of claims.
✨Embrace the Company Culture
Research the company’s values and culture before the interview. Be prepared to discuss how you align with their positive work environment and commitment to learning and development. Showing that you’re a good fit for their team will make you stand out as a candidate.
